Description

　　Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

　　Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

　　Application Manager (Senior or Mid-level)

　　This position will be supporting EPIC EMR - HIM applications.

　　Department: Information Technology/ Applications

　　This position can be worked remotely but will require occasional onsite presence.

　　Senior Application Manager:

　　Responsible for leading and managing multiple cross-functional work teams across multiple entities and / or practices relating to the development of innovative application solutions that achieve successful performance goals for the assigned functions...Responsibilities:

　　Overseeing project plans to ensure milestones and project deliverables are met.

　　Directly manage manager, lead and analyst level personnel that are focused on specific clinical application solutions. Typical staff in span of control is approximately 20.

　　Use working knowledge of application systems and business processes to identify process improvement initiatives and targeted opportunities for improvements in the application.

　　Oversee the management and development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects.

　　Oversee the change management procedures and protocols for the department; create and maintain all policies and procedures for all assigned applications, and develop, plan and execute testing for supported applications. Responsible for planning and ensuring professional development initiatives are met within the team.

　　Interact closely with Application Director and key application stakeholders/users with strong interpersonal, verbal and written skills.

　　Credentials:

　　Vendor Certification (Preferred).Education or Equivalent Experience:

　　Bachelor of Arts or Science (Required).

　　5+ years of Information Technology experience (Required).

　　3+ years of demonstrated management experience (Required).

　　Healthcare IT experience (Preferred).

　　Skills & Abilities:

　　Management in Clinical applications either in application support or implementation role.

　　Ability to troubleshoot, research and solve technically challenging problems involving integrated systems.

　　Detail oriented, strong analytical, organizational, and problem-solving skills.

　　Ability to analyze, diagnose, suggest and implement process changes.

　　Strong customer service orientation and ability to follow through issues to resolution.

　　Ability to interact with all levels of physician practice personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.

　　Strong with process improvement and project management skills.

　　Ability to successfully manage multiple projects and personnel (managers, leads and analysts).

　　Vendor management skills.

　　Must be able to function as part of a team providing a high level of quality service to clients.

　　Application Manager:

　　Responsible for leading and managing multiple cross-functional work teams relating to the development of innovative application solutions that achieve successful performance goals and oversee project plans to ensure milestones and project deliverables are met. Develops working knowledge of application systems and business processes and identifies process improvement initiatives and opportunities for improvement in the application.Responsibilities:

　　Manages team members through the project management life cycle to ensure that overall progress and management of application project tasks are on track.

　　Manages cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application.

　　Manages the day-to-day operations of the assigned application team including but not limited to employee mentoring, timecard retrieval, team meetings and communicating operational requirements of UPHS to all team members.

　　Manages and coordinates the development of new functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects.

　　Develops the change management procedures and protocols for the department; creates and maintains all policies and procedures for all assigned applications and develop, plan and execute testing for supported applications.

　　Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.

　　Communicates all necessary application changes, enhancements and procedures to all necessary internal department teams.

　　Coordinates, creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.

　　Develops the education and delivery to internal team members, system users and other stakeholders in the utilization of functionality within the application.

　　Delivers customer service to IS clients seamlessly across system boundaries.

　　Ensures safety, confidentiality and security of all data.

　　Credentials:

　　Vendor Certification (Preferred).Education or Equivalent Experience:

　　Bachelor of Arts or Science (Required).

　　5+ years of Information Technology experience (Required).

　　2+ years of lead, supervisory, or management experience (Preferred).

　　Healthcare IT experience (Preferred).

　　Skills & Abilities:

　　Ability to troubleshoot, research and solve technically challenging problems.

　　Ability to implement process improvements.

　　Demonstrated customer service skills.

　　Ability to communicate technical information and ideas.

　　Ability to manage difficult situations.

　　Demonstrated success in coordinating the activities and deliverables of project teams.

　　Ability to follow through issues to resolution.

　　Ability to analyze, diagnose, suggest and implement process changes.

　　We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

　　Live Your Life's Work

　　We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

　　REQNUMBER: UPHS-INFOR-203283