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Application Engineer (Glassbox/Voice of the Customer)
Application Engineer (Glassbox/Voice of the Customer)-August 2024
Riverwoods
Aug 5, 2025
ABOUT DISCOVER
Make a difference working in a culture that thrives on customer-focused innovation.
10,000+ employees
Financial Services
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About Application Engineer (Glassbox/Voice of the Customer)

  Discover. A brighter future.

  With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

  Come build your future, while being the reason millions of people find a brighter financial future with Discover.

  Job Description:

  At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

  As an Application Engineer (Glassbox/Voice of the Customer), you’ll partner with product designers and user experience experts to create the ultimate experience for our customer’s on discover.com. By understanding our users and the interconnected network within Discover, you’ll develop a delightful user experience. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

  Responsibilities

  Analyze, design, program, test, and deploy new user stories and features with high quality (security, reliability, operations) to production

  Tends to Associate Application Engineers by providing learning tasks as well as work related tasks, directs the work of Senior Associate Application Engineers, and helps them continue to grow

  Achieves team commitments (and influence others to do the same) by using informal leadership & highly developed communication skills

  Has an oversight on design decisions and guides team to achieve key results for products assigned to them

  Remediates issues using engineering principles and creates proactive design solutions for potential failures

  Contributes to and leads technology communities at Discover

  Minimum Qualifications

  At a minimum, here’s what we need from you:

  Bachelors – Computer Science or related

  3+ Years – Information Technology, (Software) Engineering, or related

  Internal applicants only: technical proficiency rating of competent on the Dreyfus engineering scale

  Preferred Qualifications

  Bonus Points If You Have:

  Experience using digital tools such as Glassbox and Voice of Customer products ( Tealeaf, Clicktale, Contentsquare )

  Experience as part of an Agile engineering or development team

  Strong understanding of object-oriented principles with an ability to write clean code

  Strong experience working with a relational database and NoSQL database

  Strong experience with CI/CD pipelines with Jenkins or similar; Git/GitHub; Artifactory

  Proven skills in high availability and scalability design, as well as performance monitoring

  Experience in working in a cloud environment such as AWS, GCP or Azure.

  Build secure web applications with user authentication

  Understanding of software testing principles and methodologies

  Experience in HTML5, JavaScript, jQuery and CSS

  Expertise with cross web responsive development

  Knowledge in React

  External applicants will be required to perform a technical interview.

  #LI-AS1

  #REMOTE

  Application Deadline:

  The application window for this position is anticipated to close on Jan-21-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

  Compensation:

  The base pay for this position generally ranges between $86,500.00 to $146,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

  Benefits:

  We also offer a range of benefits and programs based on eligibility. These benefits include:

  Paid Parental Leave

  Paid Time Off

  401(k) Plan

  Medical, Dental, Vision, & Health Savings Account

  STD, Life, LTD and AD&D

  Recognition Program

  Education Assistance

  Commuter Benefits

  Family Support Programs

  Employee Stock Purchase Plan

  Learn more at MyDiscoverBenefits.com .

  What are you waiting for? Apply today!

  All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

  Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) (https://urldefense.com/v3/__https:/www.eeoc.gov/poster__;!!MjXRb4uW6x5k!ABIVgRw0WsyX2wfQC-pKxK3V9X4h1NBUGgjO7EM8PTvp5MNRgpEuVC_jVk0fcn_ISAZjmwkbLuUIrj8mFedCBkyz$)

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