Are you ready to lead a team across domestic and global sites, and leverage your deep understanding of volume/demand forecasting to make informed decisions and actions that balance both execution targets and strategic targets.

　　As an Analytics Solutions Manager in the Capacity Planning Team within Workforce Planning, you will be responsible for leading the team that creates call center capacity planning, quantitative analyses, and the summarization of multi-sourced data into meaningful and actionable business intelligence. You will also responsible for managing relationships across multiple organizations, understanding and communicating volume/demand forecasting, business analysis, and executive reporting.

　　Job responsibilities:

　　Lead a team of 11 Capacity Planners across Domestic and Global sites

　　Develop 36 month Line of Business specific forecasts reflecting the balance between execution targets and strategic targets

　　Forecast used as a critical input in financial planning and short term staffing decisions

　　Partner with Workforce Planning and Analysis Relationship Managers and Finance to deliver critical assumptions to Operations

　　Partner with Workforce Management team to share resources across lines of business to ensure optimal staffing levels

　　Recommend operational efficiencies based on ability to leverage best practices across Line of Business and partners

　　Deliver risks and opportunities of the monthly rolling forecast with detailed supporting analysis

　　Change management oversight of Workforce Planning and Analysis user tools and calendar management of monthly capacity process

　　Required Qualifications, Capabilities, and Skills:

　　7 plus years of progressive leadership experience

　　Workforce demand and supply planning knowledge

　　Finance, Forecasting, or Data Analytics experience

　　Strong leadership, people management skills, executive presentation

　　Ability to work across multiple organizations and stakeholders

　　Strength in quantitative analysis, critical thinking, problem solving, and innovation

　　Highly detail oriented, ability to multitask, manage time, and prioritize to complete a project/task

　　Preferred Qualifications, Capabilities, and Skills:

　　5 plus years in financial services industry preferred

　　College degree or similar work experience

　　Basic to Intermediate skills with Analytical / Data Mining Systems (i.e. Alteryx, Tableau, Power Query, Power BI, Essbase/TM1) and other business intelligence tools

　　This role does not offer visa sponsorship.

　　This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans