Home
/
Comprehensive
/
Analytics Solutions Manager (Capacity Planning Lead)
Analytics Solutions Manager (Capacity Planning Lead)-August 2024
Wilmington
Aug 5, 2025
About Analytics Solutions Manager (Capacity Planning Lead)

  Are you ready to lead a team across domestic and global sites, and leverage your deep understanding of volume/demand forecasting to make informed decisions and actions that balance both execution targets and strategic targets.

  As an Analytics Solutions Manager in the Capacity Planning Team within Workforce Planning, you will be responsible for leading the team that creates call center capacity planning, quantitative analyses, and the summarization of multi-sourced data into meaningful and actionable business intelligence. You will also responsible for managing relationships across multiple organizations, understanding and communicating volume/demand forecasting, business analysis, and executive reporting.

  Job responsibilities:

  Lead a team of 11 Capacity Planners across Domestic and Global sites

  Develop 36 month Line of Business specific forecasts reflecting the balance between execution targets and strategic targets

  Forecast used as a critical input in financial planning and short term staffing decisions

  Partner with Workforce Planning and Analysis Relationship Managers and Finance to deliver critical assumptions to Operations

  Partner with Workforce Management team to share resources across lines of business to ensure optimal staffing levels

  Recommend operational efficiencies based on ability to leverage best practices across Line of Business and partners

  Deliver risks and opportunities of the monthly rolling forecast with detailed supporting analysis

  Change management oversight of Workforce Planning and Analysis user tools and calendar management of monthly capacity process

  Required Qualifications, Capabilities, and Skills:

  7 plus years of progressive leadership experience

  Workforce demand and supply planning knowledge

  Finance, Forecasting, or Data Analytics experience

  Strong leadership, people management skills, executive presentation

  Ability to work across multiple organizations and stakeholders

  Strength in quantitative analysis, critical thinking, problem solving, and innovation

  Highly detail oriented, ability to multitask, manage time, and prioritize to complete a project/task

  Preferred Qualifications, Capabilities, and Skills:

  5 plus years in financial services industry preferred

  College degree or similar work experience

  Basic to Intermediate skills with Analytical / Data Mining Systems (i.e. Alteryx, Tableau, Power Query, Power BI, Essbase/TM1) and other business intelligence tools

  This role does not offer visa sponsorship.

  This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.

  Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

  We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

  We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

  JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Housekeeping Attendant
Location: OLATHE MEDICAL CENTER - 15142004 Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll a
COOK (FULL TIME)
Canteen We are hiring immediately for full time COOK positions. Location: Canteen Cafe at CNS - 4800 Concord Road, Gastonia, SC 28056 Note: online applications accepted only. Schedule: Full time sche
Mental Health Worker II - multiple shifts
Taunton State Hospital is seeking experienced candidates for our Mental Health Worker II positions. The successful candidates will assist professional staff in providing direct care and treatment for
Shift Leader
Pay Range: $16.50 - $17.00 per hour You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franch
Solutions Delivery Lead- IT WMS Implementations- Remote
Job Description The Solution Delivery Lead is responsible for managing new customer warehouse implementations from an IT perspective. They will be responsible for gathering the functional requirement
Maintenance Technician
Description: Position is responsible for repairing and installing production/manufacturing equipment. Inspects equipment for proper functioning and performs preventative maintenance duties per manufa
Pharmacy Technician & Technician Trainee - JR027559 & JR027420 & JR027505
*Pharmacy TechnicianTechnician in Training* Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Pharmacy Technician today! As a Pharmacy Technician in Traini
Senior Development Underwriter - Property and Casualty
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casu
General Warehouse - Dollar Tree up to $21.00 an hr.
93ORDSLCTR ...
EPM Oracle Finance Consultant, Senior Associate
Specialty/Competency: Finance Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 80% A career in our Enterprise Performance Management practice, within Finance Consulting
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved