Analyst lll - Job ID#201118

　　Job ID#:

　　201118

　　Posted:

　　8/3/2023

　　Location:

　　Job Category:

　　Financial/Accounting

　　Position Type:

　　Associate - W2

　　Shift:

　　1

　　PDS Defense, Inc. is seeking a Remote Analyst lll.

　　Job Description:

　　*The Technology Expense Management Analyst validates payments for a high-volume of invoices monthly, reports allocations for usage chargebacks, compiles call record reports for Legal and Human Resources, and works with vendor representatives to resolve problems with programs and systems.

　　*Detail orientation is critical as this role has first-line responsibility for accurate billing and reporting of telecom and network services.

　　*Provides the administration of network services, orders, bills, and supports external vendors and internal clients by researching communications billing issues and offering cost effective network services recommendations.

　　*Under minimal supervision, resolves escalated and non-routine incidents requiring analysis and evaluation by consulting with end user and/or completing more complicated tasks.

　　*May adapt procedures and techniques to meet complex job requirements while exercising judgement in accordance with defined policies, procedures and practices

　　Qualifications

　　Bachelor's degree in Business Administration, Operations Management, or a related field and 3+ years' experience

　　Telecommunications Expense Management systems (e.g. Tangoe and MDSL)

　　Concepts, principles and practices of the telecommunications industry

　　Telecommunications service types, ordering processes, billing dispute resolution

　　Advanced Excel functions, e.g., pivot tables, vlookup

　　Basic accounting principles

　　Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions

　　Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive

　　Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

　　Responsibilities

　　Provides the administration of network services, orders, bills, and supports external vendors and internal clients by researching communications billing issues and offering cost effective network services recommendations.

　　Under minimal supervision, resolves escalated and non-routine incidents requiring analysis and evaluation by consulting with end user and/or completing more complicated tasks

　　May adapt procedures and techniques to meet complex job requirements while exercising judgement in accordance with defined policies, procedures and practices

　　Consults on telecommunications support strategy and products for the organization

　　Assists in cross-functional product implementation, including coordinating with other technical departments and teams

　　Participates in product rollouts and in implementing new technologies and/or applications for end users

　　Assists with contract management and negotiations

　　Coordinates software updates for the device servers with appropriate technical departments

　　Works with software providers to trouble-shoot problems, implement upgrades, and design reports

　　Provides business justification for upgrades in relationship to vendor Release Notes

　　Validates accuracy and works with carriers to resolve billing issues

　　Performs other duties and responsibilities as assigned

　　Education:

　　4yr degree in Business Administration, Operations Management, or a related field and 3+ years' experience

　　Experience:

　　3+ yrs Telecommunications Expense Management systems (e.g. Tangoe and MDSL)

　　Job Requirements

　　PDS Defense, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call 1-866-224-2745 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

　　The law requires PDS Defense, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law (https://protect-us.mimecast.com/s/ePlMC0R2ANfGQpN8fwGT6N?domain=dol.gov) and EEO is the Law Supplement (https://protect-us.mimecast.com/s/2ji7CgJx7OSAKDEkCotaGv?domain=dol.gov)

　　PDS Defense, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (https://protect-us.mimecast.com/s/SVkaCjRvAjfnDVo9H5iV66?domain=dol.gov) for more information.

　　As a Federal Contractor, PDS Defense, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information, please click on the following link: E-Verify (https://protect-us.mimecast.com/s/VrGvCkRw6kfOAP2Ni962JR?domain=e-verify.uscis.gov) .

　　The Company will consider qualified applicants with arrest and conviction records.

　　To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.pdsdefense.com/candidate-privacy/ .

　　VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled