HR COMPLIANCE and FRAUD – Analyst P1/P2

　　TTEC is seeking a HC Compliance and Fraud – Analyst P1/P2 level to join our HC Compliance and Fraud team at our Regional Operating Headquarters.

　　What you’ll be doing:

　　HC Compliance and Fraud P1/P2 level will be assigned 3 sites or more in the Philippines to cover (1) We Hear You, Ttec escalation platform from low to mid-level cases; (2) PH -Review and Process Termination Request Ticketing Management, (3) Attendance Incident Report Ticketing, and, (4) US Termination Ticketing Management. The P1/P2 will be assigned to work side by side with the Pillar Leaders of We Hear You, PH-RPTR, AIR and US Termination respectively, ensure investigations happen in collaboration with the HC Compliance team members on employee cases, and should be conducted on a timely basis, fostering strong engagement with business stakeholders in partnership with HCBP.

　　We Hear You Investigation function – the HC Compliance and Fraud – Analyst P1/P2 level is expected to achieve thorough and objective investigation of all the WHY cases escalations to the 3 or more assigned Sites from low to mid-level cases categories.

　　Ø Coordinate investigation to appropriate departments working with Operations and HCBP partners.

　　Ø To work closely with the WHY Pillar Lead in the creation of the quarterly business summary to cover significant low to mid-level cases.

　　Ø To endorse appropriately to P3 initiation of the PH-RPTR process if warranted by the WHY report

　　Ø Provide 360 degrees feedback to immediate manager of the low to mid-level cases attended to.

　　PH – Review and Process Termination Request function – the HC Compliance and Fraud – Analyst P1/P2 level must work with the Pillar Lead, P3 Site POCs, Ops and HCBP to strictly observe the PH – Review and Process Termination Request proceedings.

　　Ø NTE Review and Approval;

　　Ø Gathering of investigation significant proofs and evidences;

　　Ø Schedule and facilitates Administrative Hearing or Case Conference;

　　Ø Join Debriefs (up to PD, ED and Region Legal counsel if need be);

　　Ø NOD validation and final drafting

　　Ø Approval of termination and ticket implementation

　　Attendance Incident Report Ticketing - the HC Compliance and Fraud P1/P2 level must ensure that all attendance incident report tickets raised are properly reviewed prior approval to mitigate risk on business, client and labor cases claims and exposures.

　　US Termination Ticketing function – the HC Compliance and Fraud P1/P2 level must work with the Pillar Lead to ensure that all US termination tickets raised are properly reviewed prior approval to mitigate risk on business, client and employee claims and exposures.

　　HC Compliance and Fraud P1/P2 should adhere to all Human Capital Compliance and Fraud performance objectives, metrics, and standard operating procedures to meet maximum team performance.

　　This includes working with the rest of the HC Compliance Team members to obtain an optimum level of customer experience, excellent engagement with business stake holders, partners and meet the expected assigned metrics or parameters/SLA.

　　What you’ll bring to us:

　　· Understand all key business initiatives and goals for supported business units

　　· Minimize the number and severity of labor claims and exposures made against Ttec

　　· Support the HC Compliance and Fraud Team to deliver outstanding services and engagement

　　· Develop a “Trusted and Engaged Partner” relationship with key leaders at multiple levels within supported business units

　　· Ensure 100% compliance with, and implementation of, HC technology and programs within a specific geographic location

　　What skills you’ll need:

　　· Knowledge of call center business

　　· Strong knowledge and experience on HC disciplines specifically Employee Relations and or labor/legal practice/exposures

　　· Strong Employee Case Management experience

　　· Must have at least 1-year Employee Relations experience

　　· Excellent analytical, creative problem-solving skills and keen attention to details

　　· Strong customer experience orientation and engagement

　　· Excellent written and oral communication skills

　　· Good interpersonal skills to work with Legal, HCBP and Operations

　　V2revised2023

　　HC Compliance and Fraud JD_Analyst P1/P2

　　Title: Analyst, Compliance & Fraud

　　Location: PH-National Capital-Pasay City, Metro Manila

　　Requisition ID: 03SH9

　　Other Locations: PH-National Capital-Quezon City, Metro Manila, PH-National Capital-Mandaluyong, Metro Manila, Philippines, PH-Calabarzon-Cainta