IWO Desk

　　Job Roles & Responsibilities ​​

　　​Processing involuntary income withholding orders (Garnishment, Friend of Court, Bankruptcy) within defined TAT.

　　Processing voluntary income withholding orders (Credit Union and VCAP) within defined TAT.

　　Process 3 rd party payments, as per schedule.

　　Follow up on lumpsum deductions with statutory authorities.

　　Handle all queries, without PII exposure.

　　Identify process improvement opportunities – both from process & system perspective and work with the people leader to implement the same within a defined timeline.

　　Metrics reporting – daily/weekly/monthly & publish the same to management as needed.

　　Handle all the IWO cases in CRM as per agreed TAT

　　Education qualification Bachelor in Accounting & Finance / Bachelor in Business & Management Studies with at least 2 – 4 years of work experience. Professional Exposure / Skills

　　Exposure to wage assignments

　　Excellent communication skills in English (both oral and written)

　　Ability to handle employee queries assertively, independently, satisfactorily.

　　Good Analytical Skills

　　Basic computing skills (MS Office Tools), Basic level of knowledge on SharePoint, Alteryx.

　　Basic accounting knowledge and ability to understand impact to financials.

　　Good interpersonal skills - develop a connect with work partners on/off location.

　　Requisition ID : 23407