The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

　　Responsibilities:

　　Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas

　　Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes

　　Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction

　　Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates

　　Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes

　　Monitor requirements related to compliance with Corporate Policies

　　Monitor and implement corrective actions derived from MCA reviews and other control entities

　　Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process

　　Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

　　Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

　　Qualifications:

　　2-5 years of relevant experience

　　Proficient in Microsoft Office

　　Consistently demonstrates clear and concise written and verbal communication skills

　　Ability to work in fast pace and changing environment

　　Ability to analyze data and solve problems

　　Proven organizational and time management skills

　　Education:

　　Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

　　Funciones

　　Realizar análisis de datos del cliente y con base en procedimientos operativos realizar aperturas de cuentas y realizar mantenimiento de las cuentas con alta calidad y precisión.

　　Realizar informes operativos producto de las apertura y mantenimiento de cuentas con calidad.

　　Generación de evidencias de control derivadas de las aperturas y mantenimiento de cuentas para la evaluación del control MCA. Con calidad y precisión.

　　Cualquier actividad administrativa generada de aperturas y mantenimientos de cuentas.

　　Experiencia

　　Conocimiento básico de herramientas como Outlook, Excel y Word, Access.

　　Trabajo en equipo y bajo presión.

　　Administrar de forma eficiente las actividades diarias debido que las entregas son mismo día.

　　Zona de Trabajo Tecno Parque/ Azcapotzalco

　　Como parte de tu proceso de reclutamiento, completarás algunas evaluaciones. Para ello, una vez que envíes tu información en Workday, recibirás un mail por parte de nuestro proveedor con las instrucciones y un enlace personalizado para que crees tu perfil en las plataformas e inicies la evaluación. De forma previa a realizar tu prueba, te recordamos leer cuidadosamente los Términos y Condiciones del proveedor, así como el Aviso de Privacidad que pondrá a tu disposición.

　　Job Family Group:

　　Operations - Core

　　Job Family:

　　Operations Support

　　Time Type:

　　Full time

　　Citi is an equal opportunity and affirmative action employer.

　　Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

　　View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

　　View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Citi is an equal opportunity and affirmative action employer.

　　Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.