Introduction

　　Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class

　　services for our clients. As the ultimate expert in IBM products, you'll bring together all the

　　necessary technology and services to help customers solve their most challenging problems.

　　Working in IBM Technology Expert Labs means accelerating the time to value confidently and

　　ensuring speed and insight while our clients focus on what they do best running and growing their

　　business.

　　Excellent onboarding and industry-leading learning culture will set you up for a positive impact,

　　while advancing your career. Our culture is collaborative and experiential. As part of a team, you will

　　be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you

　　apply passion to work that will positively impact the world around us.

　　Your Role and Responsibilities

　　Are you ready to start working with complex IT environments and support large

　　companies in minimizing customer impact of incidents and outages?

　　Have you ever thought about assisting IT operations teams to use automation to help

　　detect events and anomalies to identify and resolve issues faster?

　　If yes, then join IBM Global Delivery Center Team in Markham, Canada!

　　As a #AIOps zSolutions Delivery Consultant, you will learn and experience how we apply

　　technical expertise to ensure world-class delivery using consultative skills such as

　　problem-solving / hypothesis-based methodologies, communication, and service

　　orientation skills. As a member of IBM Technology Expert Labs, Global Delivery Center

　　#GDC you will be client focused, courageous, pragmatic, and technical to optimize and

　　trailblaze new solutions that address real business challenges.

　　To help achieve this win-win outcome, a 'day-in-the-life' in this role may include, but not

　　be limited to...

　　Working under general supervision you will be understanding clients' mainchallenges and developing solutions that help them improve their systems

　　management, IT operations, application performance and operational resiliency

　　with AI on the mainframe by implementing IBM AIOps solutions on this

　　environment.

　　Participating in planning, installing, configuring, verifying, and migrating IBM ZAIOps solutions that uses automation to help detect events and anomalies to

　　identify and resolve issues faster within client's environments.

　　Ensuring accurate documentation of and delivery to the project scope and timelinealongside adherence to the zAIOps products' implementation methodologies.

　　Demonstrating a natural bias towards self-motivation, curiosity, and initiative inaddition to navigating data and people to find answers and present solutions.

　　Strong collaboration and communication skills as you work across the client,partner, and IBM team.

　　Solving Client Challenges Effectively: Understanding clients' main challenges anddeveloping solutions that helps them reach true business value by working thru the

　　phases of design, development integration, implementation, migration, and prod-

　　uct support with a sense of urgency.

　　Conducting and participating in technical solution workshops.Joining the IBM Technology Expert Labs teams means you'll have a career delivering

　　world-class services for our clients. As the ultimate expert in IBM products, you'll bring

　　together all the necessary technology and services to help customers solve their most

　　challenging problems. Working in IBM Technology Expert Labs means accelerating the

　　time to value confidently and ensuring speed and insight while our clients focus on what

　　they do best running and growing their business.

　　Excellent onboarding and industry-leading learning culture will set you up for a positive

　　impact, while advancing your career. Our culture is collaborative and experiential. As part

　　of a team, you will be surrounded by bright minds and keen co-creators-always willing to

　　help and be helped-as you apply passion to work that will positively impact the world

　　around us.

　　Required Technical and Professional Expertise

　　B.S. in Computer Science, Engineering, or equivalent experience in ComputerScience/Information Systems/Engineering.

　　Hands-on exposure to real-world application of computer science, informationsystems or engineering concepts

　　Excellent communication and presentation skills that are engaging, compelling, andinfluential.

　　Experience with the design, deployment, and optimization of software solutions forIBM Z, LinuxONE and associated operating systems and virtualization software in-

　　cluding z/OS or Linux.

　　Technical Expertise in Mainframe System Software on z/OS, including deploymentand optimization of IBM Z software solutions, z/OS data sources, handling of SMF

　　records, and z/OS automation scripts.

　　Experience in the preparation and delivery of training

　　Experience with reviewing the performance of monitoring environment infrastruc-

　　tures, monitoring processes, event flow and historical data collection polices.

　　Ability to work independently and take accountability.

　　3+ years of experience with IBM Z

　　3+ years of solution consulting or relevant industry experience.

　　Preferred Technical and Professional Expertise

　　Experience with reviewing the performance of monitoring environment infrastruc-tures, monitoring processes, event flow and historical data collection polices.

　　Experience with data insights in real-time dashboards including open-sourceElastic Stack / OpenSearch solution / Splunk.

　　Experience with analyzing system performance using tools like RMF, SMF data, &Omegamon.

　　Experience with the following products will be highly regarded: IBM Z OperationalLog and Data Analytics (ZLDA), IBM Z Anomaly Analytics (IzAA), IBM Watson®

　　Machine Learning for z/OS, IBM Service Management Unite (SMU)

　　Experience in the delivery of training.

　　In addition to the above experience, the ideal candidate will have exceptional

　　interpersonal and communication skills.

　　Strong analytical and problem-solving skills with excellent attention to detail.

　　Dynamic team player who is comfortable working in a small, but rapidly evolving

　　environment.

　　A passion for making a difference in their profession and the environment.About Business UnitGlobal Delivery Center in Markham, Canada is a brand-new Team enabling IBM's

　　Customers in EMEA region. We are a young and diversified Team of professionals, young

　　talents, all generating impact, leveraging best practices, knowledge, years of experience.

　　This is an exciting opportunity to work with a dynamic, entrepreneurial team that supports

　　Enterprise clients running IBM Z that have a charter to transform, automate, and optimize

　　their most critical transaction processing applications and data that support their core

　　businesses.

　　IBM Technology Expert Labs consultants have the deepest technical expertise and

　　experience in mainframe application platform technologies, they are experts in advising

　　clients on modernization and optimization of database-driven, secure, integrated

　　platforms for high-performance online transaction and data processing, assisting client IT

　　teams advising them on preparing for a hybrid landscape as they modernize their

　　applications.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementMust have the ability to work in Canada without sponsorship.

　　This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.