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Agency Client Solutions Manager (Performance Specialist)
Agency Client Solutions Manager (Performance Specialist)-August 2024
Milan
Aug 17, 2025
ABOUT TIKTOK
As the leading destination for short-form mobile video, TikTok’s mission is to inspire creativity and bring joy.
5,001 - 10,000 employees
Social Media, Technology
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About Agency Client Solutions Manager (Performance Specialist)

  Responsibilities

  TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

  Why Join Us

  At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

  The Agency Team is responsible for leading and growing our Partner Ecosystem, partnering with top Media, Creative, Talent and Consulting Firms. Within the team, Client Solutions Manager Performance are responsible for a wide range of activities:

  Education & Innovation:

  - Educate partners on the value of TikTok for performance objectives

  - Share company updates and share company best practices with partners

  - Make your agencies performance best-in-class

  - Bring and execute Alphas and Betas with our partners

  - Help agencies to build success cases on performance

  Business Intelligence & Development:

  - Weekly and monthly office hours in agency to ensure presence, support campaign execution and reporting

  - Grow clients' performance business through opportunities mapping, media planning & business meetings

  - Continuous analysis of business results, support for Quarterly Business Reviews and Business Reviews

  - Ownership of the performance product strategy for agencies, scale the business and grow our agencies

  - Create new performance opportunities & engage key agency performance stakeholders

  Cross-functional Support:

  - Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for partners

  Qualifications

  - Digital Performance experience is a must have

  - Experience with measurement is a must have (Analytics, Pixel, API, tracking, adserver, etc)

  - Experience with Media Agencies is a nice to have

  - Strong analytical skills and able to strategise and prioritize based on business opportunities

  - Experience managing campaigns across digital platforms and ad tech product

  - Deep understanding of digital landscape and a passion for digital media

  - Detail oriented, with exceptional organisational skills. Self-starter, fast learner with a start-up spirit

  - Excellent verbal and written Italian and English communication skills. Excellent relationship and communication skills.

  TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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