Description

　　LEGENDS Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. THE ATTRACTION

　　The newest addition to our Global Attractions portfolio, Legends is the exclusive operating partner of Illuminarium, a global experiential company offering breakthrough immersive 360-degree cinematic entertainment. Presented in custom-designed venues, Illuminarium surrounds visitors in sight and sound at an epic scale through a combination of cutting-edge technologies. Whether embarking on an African safari, exploring the depths of space or sipping cocktails in a Tokyo night market, Illuminarium provides access to the world’s most extraordinary experiences. With a fully customizable canvas, Illuminarium is the ideal location for special events, viewing parties, and unique nightlife offerings. Illuminarium Experiences brings together best-in-class partners in content creation, theatrical design, interactive technologies and venue operations. Illuminarium has locations in Atlanta, Las Vegas and additional markets to be announced soon. To learn more, visit Illuminarium.com.

　　THE ROLE As an PM Experience Ambassador, at Illuminarium Atlanta you are responsible for delivering the ultimate experience for our guests. The Experience Ambassador provides guidance to guests and assures the safety of all within the theater footprint. Primary responsibilities include admissions operations, educational support, and observance of capacity and safety levels within the theaters. At Illuminarium, we strive to democratize experiences and thus our team members need to be alert and observant, making every guest feel welcome and appreciated. Essential Functions

　　Knowledge of and adherence to the Standard Operating Procedures

　　Provide a welcoming and exciting environment while validating tickets as guests enter the attraction

　　Engage with guests while monitoring traffic flow and provide direction and crowd control as necessary

　　Maintain knowledge of content related facts and figures to engage with guests in an informed and educated manner

　　Ensure proficient and up to date knowledge of Illuminarium Atlanta products, promotions and services

　　Promote revenue generating opportunities that add value to the guest experience, advise guests of all offerings within the Experience including Retail and Food and Beverage

　　Be savvy in determining how/when to engage guests

　　Maintain a clean and attractive work area, monitoring the safety of our guests and company assets and addressing any issues

　　Perform other related duties, tasks, and responsibilities as required

　　Qualifications To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

　　All applicants must be at least 18 years of age

　　Must be vaccinated

　　High School Diploma or equivalent required

　　Minimum of 2 years’ Guest Service experience in a high-volume environment

　　Ability to stand long hours as this role is a roaming role within the Experience

　　Ability to lift and transport items weighing 10-20 pounds, occasionally 30 pounds

　　Must have sufficient mobility to perform assigned tasks including: constant reaching, bending, pushing, and pulling for extended periods of time

　　Ability to retain detailed information to enhance the guest experience in the theater spaces

　　Must be observant and have a positive, friendly and outgoing persona, capable of guiding guests

　　Must possess strong written and verbal communication skills; must communicate to guests in a professional manner, providing service recovery to guests who have issues or complaints

　　Must be commercially focused with attention to detail, flexibility in daily tasks, and a problem solver

　　Ability to communicate effectively with management, colleagues and guests, bi-lingual skills are preferred

　　Must be flexible to work extended hours including late nights, weekends and holidays

　　Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends’ COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.

　　Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

　　Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

　　Must be available to work nights, holidays and weekends.

　　Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

　　Qualifications

　　Skills

　　Preferred

　　Microsoft Office(Excel, PPT, Word, Outlook): Expert

　　Team Work: Expert

　　Licenses & Certifications

　　Preferred

　　Cust Svc & Sales