ResponsibilitiesThe purpose of this position is to coordinate patient admission to the ED and provide patient family support services to ensure that each customer encounter is positive, professional, and efficient while also fulfilling all revenue cycle related requirements for optimal reimbursement. Duties may include patient check in, medical record creation, collecting and updating patient demographic and financial information, obtaining consent for care, collecting co-pays, answering incoming phone calls, coordinating interpreter services, ordering medical records, and checking in or scheduling ambulatory appointments. Staff in this role also perform administrative duties for Emergency Department or to support and facilitate high quality, efficient patient care by the allied clinical team, (physicians, fellows, residents, Advanced Registered Nurse Practitioners, nurses, behavior health professionals, social workers, MIC's, etc. )RequirementsRequired Education/Experience:High school diploma or equivalent experience.Minimum of two (2) years paid experience in a high-volume customer service position.Paid or volunteer experience working in a multicultural setting.Required Credentials:N/A.Preferred:Demonstrated experience in process improvement.Paid or volunteer customer service experience in a healthcare environment.Experience working with children.Bachelor's degree.Bi-lingual proficiency.Experience using medical terminology.Min to Max Hourly Salary$21.94 - $32.90 /hrMin to Max Annual Salary$45,635.20 - $68,432.00 /yrSalary InformationThis compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.The union pay ranges can be found on the Seattle Children's website here: -Seattle Children's offers annual incentive pay based upon performance that is commensurate with the level of the position.Disclaimer for Out of State ApplicantsThis compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.Benefits InformationSeattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. for more information.About UsHope. Care. Cure. These three simple words capture what we do at Seattle Children's -- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECUREOur founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the largest region of any children's hospital in the country.In 2022, U.S. News & World Report once again ranked Seattle Children's among the nation's best children's hospitals - for the 30th year in a row. For more than a decade, Seattle Children's has been nationally ranked in all 10 specialty areas evaluated by U.S. News & World Report. We are honored to be the top-ranked pediatric hospital in Washington and the Pacific Northwest.As a Magnet designated institution, and classified among America's best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our