Título de Puesto: Administrative Technical Support

　　Cantidad de vacantes: 1

　　Área Geográfica: Toa Baja

　　Tipo de puesto:?Administrativo

　　Pay rate: $12.00ph

　　Long term assignment.

　　Job Description: * *

　　Provide customer (Certified Technician) technical support through phone or email.

　　Receive the initial call or email from customer and provide a case number.

　　Maintain the log of the calls or emails.

　　Do the technical initial required questions before you can start providing support, using the format established.

　　Provide technical recommendations based on the “Book of typical questions and answers”.

　　If the case has not been able to be solved in the first phase, you must refer the case to the Second Level Technician.

　　Do follow-up with the customer to get satisfaction from the job provided.

　　Administrative Assistant Skills and Qualifications:

　　Excellent communication skills (English and Spanish)

　　Computer literacy using current programs.

　　Technical oriented.

　　Pass the level I technical skills.

　　Minimum 2 years of customer service experience.

　　Continuing technical development to become Level II and III

　　To apply, send your resume to: [email protected] [email protected]

　　E.E.O.

　　As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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　　About Kelly

　　Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.