Posting Details

　　Position Information

　　Position/Classification Title Administrative Support Specialist

　　Working Title Administrative Support Specialist (Passport Office/Mail Center)

　　Competency Level Journey

　　Position Number 201055

　　Salary Grade Equivalent

　　FLSA Non-Exempt

　　Appointment Type Permanent - Full Time

　　FTE 1 = 40 hours/week, 12 months

　　If time limited, duration date

　　Department Hiring Range 31200 - $42000

　　EEO-1 Category Professionals

　　SOC Code 13-1111 - Management Analysts

　　Position Overview

　　Primary Function of Organizational Unit

　　Primary Purpose of Position

　　The primary purpose of this position is to carry out the objectives of the campus mail service and the passport office, which includes sorting interoffice, courier and US Postal Service mail to each student or department’s mailbox, also answering questions related to completing passport applications.

　　Required Knowledge, Skills, and Abilities

　　The ideal candidate should possess excellent communication and organizational skills, general computer knowledge, and have experience in working with customers in a front facing capacity and can work as a team in a fast-paced environment. The candidate should be detail oriented and able to multi-task while paying attention to detail and accuracy.

　　Minimum Education/Experience

　　High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

　　Licenses or Certification required by Statute or Regulation

　　N/A

　　Equal Opportunity Employer

　　North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

　　Work Hours Monday - Friday 9-5

　　Position required to work during periods of adverse weather or other emergencies No

　　Campus Security Authority Designated Position No

　　Key Responsibilities and Related Competencies

　　Required Competency Program Knowledge

　　Duties

　　Must maintain a clear and precise understanding of the general operation of the Passport Office applying the established policies and procedures for daily operational purposes. Must also promote and adhere to customer service excellence at all times. Must also work well with others outside the line of format authority to accomplish goals and resolve problems.

　　Required Competency Information/Records Administration

　　Duties

　　Responsible for ensuring that the established filing and data collection methodologies are followed and adhered to. Must follow up on daily assigned tasks for completion and accuracy purposes and mail out passport documents in a timely fashion.

　　Required Competency Office Technology

　　Duties

　　Responsible for proficiently and competently operating the office computer, telephone, copier, postage mail meter machine, mail package tracking system as well as all Microsoft Office software programs such as Word, Excel, etc.

　　Required Competency Problem Solving

　　Duties

　　Ability to identify and understand issues, problems, and opportunities; use effective approaches for choosing a course of action or developing appropriate solutions.

　　Required Competency Verbal Communication

　　Duties

　　Ability to clearly convey information and ideas through a variety of media to individuals or groups.

　　Required Competency Written Communication

　　Duties

　　Ability to present ideas clearly and effectively in written form; ability to adjust language or terminology to meet the needs of the audience; ability to use correct grammar, organization, and structure.

　　Required Competency Other Duties as Assigned

　　Duties

　　Other duties as assigned.

　　Posting Detail Information

　　Posting Number SPA01308P

　　Open Date 01/24/2024

　　Close Date 02/04/2024

　　Special Instructions to Applicants

　　Applicant Documents

　　Required Documents

　　Optional Documents

　　Resume/CV

　　Cover Letter

　　List of References

　　Supplemental Questions

　　Required fields are indicated with an asterisk (*).

　　1801 Fayetteville St., Durham, NC, 27707 // 919-530-6334 //© 2015 NORTH CAROLINA CENTRAL UNIVERSITY

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