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Administrative Officer 1

Administrative Officer 1-March 2024

Pennsylvania

Mar 29, 2026

About Administrative Officer 1

　　Administrative Officer 1

　　Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4345864)

　　Apply

　　Administrative Officer 1

　　Salary

　　$49,839.00 - $75,795.00 Annually

　　Location

　　Dauphin County, PA

　　Job Type

　　Civil Service Permanent Full-Time

　　Job Number

　　CS-2024-73943-08630

　　Department

　　Department of Labor & Industry

　　Division

　　LI UC Serv Ctr Fl Op Div

　　Opening Date

　　01/18/2024

　　Closing Date

　　1/31/2024 11:59 PM Eastern

　　Job Code

　　08630

　　Position Number

　　00286826

　　Union

　　Non Union

　　Bargaining Unit

　　Pay Group

　　ST06

　　Bureau / Division Code

　　00125702

　　Bureau / Division

　　Office of Unemployment Compensation Service Centers - Field Operations Division

　　Worksite Address

　　651 Boas Street

　　City

　　Harrisburg, Pennsylvania

　　Zip Code

　　17121

　　Contact Name

　　Karthika Pillai

　　Contact Email

　　[email protected]

　　Description

　　Benefits

　　Questions

　　THE POSITION

　　Are you looking for a challenging administrative role? The Department of Labor and Industry has an exciting opportunity for an Administrative Officer 1 position in Dauphin County. In this role, you will be responsible for providing essential administrative support and guidance to the Office of Unemployment Compensation Service Centers' Harrisburg Unemployment Compensation Service Center. Additionally, you will have the opportunity to manage a team of dedicated clerical and operational support staff. If you are ready to take on this rewarding position, don't hesitate to apply today!

　　DESCRIPTION OF WORK

　　In this position, you will be responsible for the following duties:

　　Overseeing the staff at the UC Service Center, ensuring that they are performing their duties efficiently and effectively.

　　Effective communication is a crucial aspect of this position, both in oral and written form. You will be expected to convey information clearly and concisely to various stakeholders.

　　Conducting research and preparing correspondence and reports. This includes gathering relevant information, analyzing data, and presenting findings in a comprehensive manner.

　　Acting as the liaison for personnel and Employee Relations issues is also a key responsibility. You will be the point of contact for any concerns or queries related to these matters, ensuring that they are addressed appropriately.

　　Interpreting and applying policies accurately. You will need to have a thorough understanding of organizational policies and procedures and be able to apply them consistently.

　　Managing procurement and transactions is another duty associated with this role. This involves coordinating the purchasing process, ensuring timely delivery of goods and services, and maintaining accurate records.

　　Providing training and guidance to staff members is an essential part of this position. You will be responsible for imparting knowledge and skills to enhance their performance and professional development.

　　Maintaining personnel, building, and equipment files is a crucial administrative task. You will be responsible for organizing and updating these files to ensure easy access and retrieval of information.

　　Establishing and maintaining effective working relationships is vital in this role. You will need to collaborate with colleagues, stakeholders, and external partners to achieve common goals and objectives.

　　Proficiency in utilizing computer systems and standard office equipment is expected. You will be required to use various software applications and tools to perform your duties efficiently and effectively.

　　Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00286826) .

　　Work Schedule and Additional Information:

　　Full-time employment

　　Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.

　　Work hours are subject to change based on operational need.

　　Telework: You may have the opportunity to work from home (telework) part-time after the successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

　　Salary: In some cases, the starting salary may be non-negotiable.

　　You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

　　REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

　　QUALIFICATIONS

　　Minimum Experience and Training Requirements:

　　Two years of experience in varied office management or staff work; and bachelor's degree;or

　　Any equivalent combination of experience and training.

　　Other Requirements:

　　You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

　　You must be able to perform essential job functions.

　　How to Apply:

　　Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

　　If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

　　Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

　　Failure to comply with the above application requirements will eliminate you from consideration for this position.

　　Veterans:

　　Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

　　Telecommunications Relay Service (TRS):

　　711 (hearing and speech disabilities or other individuals).

　　If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

　　The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

　　EXAMINATION INFORMATION

　　Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

　　Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

　　Your score is valid for this specific posting only.

　　You must provide complete and accurate information or:

　　your score may be lower than deserved.

　　you may be disqualified.

　　You may only apply/testoncefor this posting.

　　Your results will be provided via email.

　　Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

　　Health & Wellness

　　We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

　　Compensation & Financial Planning

　　We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

　　Work/Life Balance

　　We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

　　Values and Culture

　　We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

　　Employee Perks

　　Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

　　For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

　　*Eligibility rules apply.

　　How many years of full-time experience do you possess in varied office management or staff work?

　　2 years or more

　　1 but less than 2 years

　　Less than 1 year

　　None

　　If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

　　Do you possess a conferred bachelor's degree or higher? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

　　If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

　　Yes

　　If you answered NO to the above question, how much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

　　If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

　　120 credits or more

　　90 but less than 120 credits

　　60 but less than 90 credits

　　30 but less than 60 credits

　　Less than 30 credits

　　None

　　You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

　　All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

　　Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

　　If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

　　If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

　　Yes

　　WORK BEHAVIOR 1 –WRITTEN COMMUNICATION

　　Writes and compiles information for financial, statistical, monthly, or other reports, manuals, letters, memoranda, training materials, policies, and procedures to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to a variety of audiences.

　　Levels of Performance

　　Select the Level of Performance that best describes your claim.

　　A. I have experience writing various types of reports or correspondence. I was responsible for the final document that conveyed information to the intended recipient.

　　B. I have experience drafting or updating various types of reports or correspondence. Someone else was responsible for the final document that conveyed information to the intended recipient.

　　C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.

　　D. I have NO experience or coursework related to this work behavior.

　　In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

　　The name(s) of the employer(s) where you gained this experience.

　　The specific duties you performed related to written communication.

　　The type(s) of documents you prepared.

　　Your level of responsibility.

　　If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

　　College/University

　　Course Title

　　Credits/Clock Hours

　　WORK BEHAVIOR 2 – ANALYZING INFORMATION

　　Analyzes information submitted from a variety of sources including claimants, employers, contracted vendors, and other department employees to determine accuracy and compliance with established policies, rules, and regulations.

　　Levels of Performance

　　Select the Level of Performance that best describes your claim.

　　A. I have experience researching and analyzing reported data for accuracy and compliance with established policies, rules, and regulations.

　　B. I have experience researching and analyzing reported data for accuracy but did NOT determine compliance with policies and procedures.

　　C. I have successfully completed college-level coursework related to data analysis, statistics, logic, or research methods.

　　D. I have NO experience or coursework related to this work behavior.

　　The name(s) of the employer(s) where you gained this experience.

　　The actual duties you performed related to reviewing and analyzing information.

　　Your level of responsibility.

　　College/University

　　Course Title

　　Credits/Clock Hours

　　WORK BEHAVIOR 3 – TECHNICAL ASSISTANCE

　　Communicates with claimants, employers, and other department employees to explain applicable laws, regulations, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations.

　　Levels of Performance

　　Select the Level of Performance that best describes your claim.

　　A. I have experience answering inquiries and resolving issues or complaints.

　　B. I have experience answering inquiries but referred issues or complaints to the appropriate area for resolution.

　　C. I have successfully completed college-level coursework related to communications, public speaking, public relations, conflict resolution, or interviewing.

　　D. I have NO experience or coursework related to this work behavior.

　　The name(s) of the employer(s) where you gained this experience.

　　The actual duties you performed related to the technical assistance you provided.

　　Your level of responsibility.

　　College/University

　　Course Title

　　Credits/Clock Hours

　　WORK BEHAVIOR 4 – PROGRAM EVALUATION

　　Evaluates work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Recommends and provides guidance and tools for implementing new or updated work processes, rules, policies, and procedures to create a more efficient and effective organization.

　　Levels of Performance

　　Select the Level of Performance that best describes your claim.

　　A. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. I was responsible for developing tools such as plans of action or process maps and providing recommendations for implementing new or updated work processes, rules, policies, and procedures.

　　B. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Someone else was responsible for developing tools such as plans of action or process maps and providing recommendations for implementing new or updated work processes, rules, policies, and procedures.

　　C. I have successfully completed college-level coursework related to program evaluation, program analysis, project monitoring and evaluation, or evaluation theory, design, and methods.

　　D. I have NO experience or coursework related to this work behavior.

　　The name(s) of the employer(s) where you gained this experience.

　　The actual duties you performed related to evaluating programs.

　　The type(s) of recommendations you made.

　　Your level of responsibility.

　　College/University

　　Course Title

　　Credits/Clock Hours

　　WORK BEHAVIOR 5 – REVIEWING AND MAINTAINING DOCUMENTS

　　Reviews and maintains documents and manuals. Updates all materials when policies and procedures are created or updated and distributes the updates to staff as changes occur. Evaluates submissions of proposed changes to ensure clarity and ease of understanding.

　　Levels of Performance

　　Select the Level of Performance that best describes your claim.

　　A. I have experience reviewing and maintaining documents. I was responsible for ensuring all information was present AND accurate.

　　B. I have experience reviewing and maintaining documents. I was responsible for ensuring all information was present but did NOT review the information for accuracy.

　　C. I have successfully completed college-level coursework related to document management, records retention, record keeping, information confidentiality, or records management.

　　D. I have NO experience or coursework related to this work behavior.

　　The name(s) of the employer(s) where you gained this experience.

　　The actual duties you performed related to reviewing and/or maintaining documents.

　　The type(s) of documents you reviewed and/or maintained.

　　Your level of responsibility.

　　College/University

　　Course Title

　　Credits/Clock Hours

　　Required Question

　　Agency

　　Commonwealth of Pennsylvania

　　Address

　　613 North Street

　　Harrisburg, Pennsylvania, 17120

　　Website

　　http://www.employment.pa.gov

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