Collaborate with the Office of Student Engagement team to provide innovative and collaborative learning opportunities that empower all students at Ithaca College to feel a sense of belonging, explore their passions, and make a difference. Provide administrative support to the student leadership development, student involvement, campus solicitation, and scholarship programs. Provide operational assistance and coordinate the office activities for OSE. Prepare and monitor the departments’ budgets and process financial transactions. Assist with meeting and travel arrangements and process a variety of College procedural and operational forms. Assist in the hiring, training, and supervision of student workers.

　　Supervision: This position reports to the Director of Student Engagement. This position has no direct supervision responsibilities, but will oversee the daily activities of, and provide guidance and direction to, student assistants assigned to the Office of Student Engagement.

　　Job Responsibilities:

　　Provide administrative support to the leadership development and student involvement programs staff. Maintain the department’s calendars and databases, compile and file information, and prepare reports for staff members’ reference and use.

　　Manage OSE office operations daily. Oversee 12 student assistants at the front desk who help to coordinate schedules and meetings for all OSE staff; schedule meetings and appointments, handle phone calls, monitor department e-mail accounts (including OSE, leadership, studentorgs, solicitation @ithaca.edu accounts) and redirect to appropriate individuals or departments.

　　Oversee campus solicitation processes, including granting table permits, LCD screen advertising requests, and Academic Quad and Campus Center Flagpole reservations. Update College policies for solicitation as needed.

　　Participate in hiring, training, and providing guidance to department staff as necessary. Assist with the hiring, training, scheduling, and supervision of student workers. Assist with monitoring and evaluating student work performance for accuracy and completeness to ensure compliance with Office of Student Engagement and College standards.

　　Screen students, staff, and visitors, provide information as appropriate; make referrals to appropriate individuals or offices. Answer telephone, take messages and reply to questions in accordance with office policies and procedures. Provide instructions or information to and from staff members, students, faculty, or other individuals. Follow-up with visitors and vendors as appropriate.

　　Aid the Student Engagement staff in maintaining and reconciling accounts. Process checks, prepare bills, and administer credit card purchases. Manage all financial obligations for Student Engagement related programs and events. Develop and maintain databases to track information; enter and reconcile data and prepare reports. Maintain credit card statements and related documents for Student Engagement accounts.

　　Assist in overseeing the travel for leadership retreats and Student Engagement staff. Provide administrative support for travel arrangements such as transportation, lodging, registration fees, college vehicle reservation, facilities, meals, and other logistics and when applicable, billing. Develop and implement policies and procedures ensuring compliance with College policies. Complete travel reports for retreats and staff travel expenditures.

　　Assist with development and implementation of workshops to train Student Leadership Consultants, and in developing methods to improve the overall effectiveness of this process.

　　Assist in developing and producing up-to-date training manuals, materials, brochures, calendars, advertisements, promotional programs, and other printed materials.

　　Order and maintain office supplies. Oversee room reservation requests, duplicating requests and advertising requests for programs. Initiate requests for routine maintenance and equipment repair.

　　Develop and maintain a Key Access System to monitor and track the distribution of keys to all for Student Engagement and Student Leadership Consultant staff, and Student Activities Center tenants.

　　Assist in administering the Ithaca College Engage site that manages student involvement in organizations and sport clubs, leadership and service programs, scholarship programs, residential learning communities, departmental communications, and more. Update and maintain websites as appropriate.

　　Manage Student Engagement front office and Student Activities Center departmental assets, including coordination of ITS renewal periods. Oversee departmental accounts such as Mentor access and listservs, including updates and passwords.

　　Assist with the coordination of application/selection process for the Jumpstart program, various leadership retreats, Peggy Ryan Williams Award for Academic and Community Leadership, and OSE awards and scholarships.

　　Attend staff meetings and student staff training sessions. Recommend to supervisor methods for improvement of workflow and other departmental service/operational enhancements. Implement approved recommendations. Assist in ensuring confidentiality and security of office facilities and records.

　　Participate in the overall budget planning process for the Student Engagement department. Participate in establishing and implementing the Student Engagement long and short-term goals and objectives.

　　Provide support in the analysis and preparation of assessment data and the coordination and implementation of various programs; prepare and analyze reports for OSE staff.

　　Represent the office as an active member of campus-wide or division-wide committees and task forces as appropriate. Participate in workshops and conferences as necessary and appropriate.

　　Assume duties of other office support staff in absence of same or as directed. Participate in and coordinate special projects as assigned.

　　Qualifications:

　　Associate’s degree and a minimum of 3 years previous office experience, or the equivalent combination of education and experience; excellent organizational, interpersonal, written and verbal communication skills, demonstrated proficiency in the use of various word processing, spreadsheet and database software applications, ability to process sensitive and confidential information, previous experience maintaining and monitoring departmental budgets and expenditures, strong attention to detail, and ability to prioritize projects is required. Ability to provide customer service and program management training to student assistants, some supervisory experience, previous experience working with on-line information systems (including Parnassus), on-line corporate calendars and experience working in a college or university setting is preferred.

　　Application Instructions:

　　Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or [email protected].

　　Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

　　Visa sponsorship is not provided for this position.

　　Hiring Range:

　　$17.02 - $18.45, commensurate with qualifications and experience. We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including work/life balance, generous paid time off policies, career-enhancing trainings, educational benefits, and opportunities to give back to the community. Beyond benefits, you’ll enjoy the kind of uniquely rewarding work environment that can only be found in a vibrant college community. For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness

　　At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

　　We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

　　We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

　　When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

　　Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.

　　To learn more about Ithaca College, visit us at http://ithaca.edu