Administrative Assistant; Account Services

　　HAUPPAUGE, NY (http://maps.google.com/maps?q=165+Oser+Ave+HAUPPAUGE+NY+11788)

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　　Description

　　Position Summary:

　　The Account Services Administrative Assistant’s primary responsibility is to support the Account Services Department in all day to day customer related responsibilities.

　　Responsibilities:Responsibilities include, but are not limited to:

　　• Handle incoming calls from established accounts.

　　• Data input of purchase orders.

　　• Track orders internally from input to ship.

　　• Advise customers of packaging component receipts.

　　• Provide customers with tracking information and proof of delivery.

　　• Process product returns.

　　• Prepare and maintain inventory reports.

　　• Work with all in-house departments to ensure timely turnaround of orders.

　　• Prepare sample requests for mailing to existing and potential customers.

　　• General office duties.

　　• Assist with Reception responsibilities as needed.

　　• Forward all customer complaints to Quality Assurance.

　　• Other responsibilities as assigned by Senior Management.

　　Education and Experience:

　　• High School or GED diploma required.

　　• BA/BS degree in Business Administration or related degree preferred.

　　• Two years customer service related experience a plus.

　　Requirements

　　Skills and Abilities:

　　• Proficient in Microsoft Outlook, Word, Excel.

　　• Excellent written, verbal and interpersonal skills.

　　• Ability to work on multiple tasks on tight deadlines in a high pressure environment.

　　• Excellent organizational, communication and follow-up skills.

　　Physical Demands:

　　• Required to reach with arms and use hands and fingers to handle documentation and computer controls.

　　• Required to stoop, kneel, crouch, stand, bend, sit, talk, and hear.

　　• Must be able to lift and/or move up to 50 pounds.

　　Work Environment:

　　• Required to be present in the office to collaborate with peers and supervisors on an as needed basis

　　• Potential to move between office sites/areas, including stairs, to complete job functions

　　• Work/Travel schedule must be adhered to and/or changed as needed to meet business requirements.

　　• Employee work hours/schedule and/or shift are subject to change based on business needs and Management discretion.

　　Supervisory Responsibilities:

　　• None

　　Pay Range:

　　$18.00 - $24.00 / hour