Description

We are seeking a Customer Experience Specialist to join our team in the real estate property/facilities management industry. Based in Honolulu, Hawaii, this role offers a short term contract employment opportunity. As a Customer Experience Specialist, you will be responsible for fulfilling various concierge services, including answering phones, assisting residents, setting up appointments, and communicating information to management. If interested in this role, please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.

Responsibilities:

• Answer phone calls and assist residents with their inquiries or requests

• Schedule appointments for property tours

• Communicate essential information to the management team

• Conduct move-in orientations for new residents

• Manage guest parking and ensure adherence to parking regulations

• Handle deliveries, including dry cleaning, flowers, and medical prescriptions, and notify residents to retrieve them

• Manage the resident printer/scanner, fax, and copier

• Handle Lost Found items and arrange for donation after a specified period

• Manage elevator reservations and ensure efficient use

• Monitor parking in designated areas and enforce time restrictions

• Handle incident reporting, including noise/smoking complaints or reporting incidents involving residents

• Assist in tracking down packages and notify service team when their deliveries arrive

• Coordinate with third-party vendors and notify maintenance upon their arrival for services

• Patrol pool and amenity areas when issues are reported and address resident(s) as needed

• Assist in emergency service requests, monitor and reset annunciator

• Create flyers for resident events

• Audit residential parking log

• Monitor video footage and retrieve what is needed for subpoenas.

Requirements • Minimum of 2 years of experience in a customer service role, preferably within the Real Estate Property/Facilities Management industry

• Proficiency in Concierge Services and Check-In procedures

• Exceptional customer service skills and ability to handle Reservation Requests efficiently

• Experience in Report Generation and handling Deliveries in a timely manner

• Ability to coordinate with Third-Party Vendors for various services

• Proven experience in providing Administrative Assistance in a fast-paced environment

• Strong communication and interpersonal skills

• Ability to handle multiple tasks and prioritize effectively

• Proficiency in using property management software and tools

• High level of professionalism and attention to detail.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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