Description

　　TriState Capital Bank is an independent chartered bank subsidiary of Raymond James. Headquartered in Pittsburgh, PA, TriState Capital Bank provides premier private banking, commercial banking, and treasury management products and services to corporate, institutional, and high-net-worth (HNW) clients.

　　Job Summary

　　The ACH Operations Team Lead manages the workflow of ACH Operations staff and ensures that all client service level agreements are met. In addition, the ACH Operations Team Lead will assist with performance feedback and yearly staff evaluations and maintain all required documentation as it pertains to audit. The ACH Operations Team Lead will also assist the staff in monitoring ACH windows, working suspended batches, Debit Card disputes, adjusting entries, and General Ledger inquiries when needed. In addition to ACH, the Team Lead is responsible for all Fraud tracking, communication, and reconcilement. The Team Lead works closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations.

　　Essential Duties and Responsibilities

　　Manages the day-to-day activity of the ACH Operations staff

　　Assists in yearly performance evaluations of the ACH Operations staff

　　Approves timecards for any non-exempt employees

　　Ensures staff is properly and adequately trained

　　Responsible for maintaining all policy and procedures for audit

　　Assists the ACH Operations staff when deemed necessary

　　Manages all Fraud related activity, as it relates to funds retrieval, documentation, and reporting

　　Works closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations to effectively execute the responsibilities of the position

　　Provides daily workflow and capacity planning solutions for upcoming initiatives

　　Point of escalation for team and handle escalation process throughout its entirety

　　Interviews and effectively participates in the selection process for both internal and external employees

　　Provides support for projects when needed

　　Maintains and develops policies and procedures according to new rules and regulations for both internal and external guidance

　　Makes proposals to management for changes and improvements to SLA’s

　　Provides day-to-day support and insight to the metrics & performance of the team

　　Qualifications

　　Knowledge, Skills, and Abilities

　　Knowledge of

　　Demonstrated knowledge of all ACH products, systems and related processes

　　Thorough understanding of transmission processing for ACH, and understanding file layouts

　　Understanding of Fraudulent activity on ACH, Wire, Check, and Debit Card

　　Skill in

　　Organizational skills that will be imperative to supporting audits

　　Project management skills and experience is preferred

　　Ability to

　　Ability to successfully lead a team through proper training and coaching

　　Demonstrated ability to communicate effectively with Management, staff, and support vendors

　　Job may require additional hours of work during peak periods to meet service levels

　　Educational/Previous Experience Requirements

　　Education/Previous Experience

　　Bachelor’s Degree, or equivalent combination of education and experience

　　Minimum 5 years of bank operations experience in an ACH operations role

　　Minimum 2 years of supervisory or leadership experience in current or recently held position preferred

　　Licenses/Certifications

　　Accredited ACH Professional (AAP) Certification preferredJob: Operations

　　Primary Location: US-PA-Pittsburgh-Pittsburgh

　　Organization TriState Capital Bank

　　Schedule Full-time

　　Job Shift Day Job

　　Travel No

　　Req ID: 2400099