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ACH Operations Team Lead
ACH Operations Team Lead-March 2024
Pittsburgh
Mar 29, 2026
About ACH Operations Team Lead

  Description

  TriState Capital Bank is an independent chartered bank subsidiary of Raymond James. Headquartered in Pittsburgh, PA, TriState Capital Bank provides premier private banking, commercial banking, and treasury management products and services to corporate, institutional, and high-net-worth (HNW) clients.

  Job Summary

  The ACH Operations Team Lead manages the workflow of ACH Operations staff and ensures that all client service level agreements are met. In addition, the ACH Operations Team Lead will assist with performance feedback and yearly staff evaluations and maintain all required documentation as it pertains to audit. The ACH Operations Team Lead will also assist the staff in monitoring ACH windows, working suspended batches, Debit Card disputes, adjusting entries, and General Ledger inquiries when needed. In addition to ACH, the Team Lead is responsible for all Fraud tracking, communication, and reconcilement. The Team Lead works closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations.

  Essential Duties and Responsibilities

  Manages the day-to-day activity of the ACH Operations staff

  Assists in yearly performance evaluations of the ACH Operations staff

  Approves timecards for any non-exempt employees

  Ensures staff is properly and adequately trained

  Responsible for maintaining all policy and procedures for audit

  Assists the ACH Operations staff when deemed necessary

  Manages all Fraud related activity, as it relates to funds retrieval, documentation, and reporting

  Works closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations to effectively execute the responsibilities of the position

  Provides daily workflow and capacity planning solutions for upcoming initiatives

  Point of escalation for team and handle escalation process throughout its entirety

  Interviews and effectively participates in the selection process for both internal and external employees

  Provides support for projects when needed

  Maintains and develops policies and procedures according to new rules and regulations for both internal and external guidance

  Makes proposals to management for changes and improvements to SLA’s

  Provides day-to-day support and insight to the metrics & performance of the team

  Qualifications

  Knowledge, Skills, and Abilities

  Knowledge of

  Demonstrated knowledge of all ACH products, systems and related processes

  Thorough understanding of transmission processing for ACH, and understanding file layouts

  Understanding of Fraudulent activity on ACH, Wire, Check, and Debit Card

  Skill in

  Organizational skills that will be imperative to supporting audits

  Project management skills and experience is preferred

  Ability to

  Ability to successfully lead a team through proper training and coaching

  Demonstrated ability to communicate effectively with Management, staff, and support vendors

  Job may require additional hours of work during peak periods to meet service levels

  Educational/Previous Experience Requirements

  Education/Previous Experience

  Bachelor’s Degree, or equivalent combination of education and experience

  Minimum 5 years of bank operations experience in an ACH operations role

  Minimum 2 years of supervisory or leadership experience in current or recently held position preferred

  Licenses/Certifications

  Accredited ACH Professional (AAP) Certification preferredJob: Operations

  Primary Location: US-PA-Pittsburgh-Pittsburgh

  Organization TriState Capital Bank

  Schedule Full-time

  Job Shift Day Job

  Travel No

  Req ID: 2400099

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