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Accounts Receivable Representative
Accounts Receivable Representative-March 2024
Virtual
Mar 28, 2026
About Accounts Receivable Representative

  Job Title: Accounts Receivable Representative Contract: 6 Months (Possibility to Extend/Perm) Pre-Screen Questions

  Do you have any experience in a similar role? Please describe your experience.

  Can you provide details on the dollar value of accounts or portfolio you have handled previously?

  Have you had experience dealing with difficult customers both internal/external? How do you handle that type of environment?

  How are your excel skills? Are you able to create/use pivot tables, formulas etc?

  Are you able to work a Hybrid schedule (i.e. 3 days in office, 2 days work from home)?

  Position Summary:

  The Lead Accounts Receivable Representative is responsible for interacting with our Shared Services Center in order to resolve internal and/or external issues delaying invoice payment.

  They manage all aspects of problem solving and facilitate conversations with responsible parties.

  They may at times be asked to manage a portfolio of outstanding Accounts Receivables.

  This would entail handling all aspects of the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.

  Key Responsibilities:

  Communicate professionally, both written and verbal

  Effectively manage a high volume of email communication and phone contact

  Proficiency in Cognos report writing and key Excel functions that will drive collection efficiencies for large customers

  Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans

  Use business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans

  Ability to react to and effectively manage changes in priorities based on business need

  Formulate a course of action to consistently accomplish or outperform established goals

  Recognize and escalate changes in customer behavior that indicates increased risk of delinquency or default

  Ability to work with minimal supervision; following guidelines and company policy

  Support development and implementation of on-boarding content for new team members

  Use Practical Process Improvement techniques to identify and solution problem root cause

  Mentor and support other team members

  Perform other duties as required to support customers, sales and other areas of the organization

  Minimum Requirements/Qualifications:

  Bachelor's degree in a business field preferred.

  Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail

  Goal oriented

  Possesses a high degree of integrity

  Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts

  Ability to work with effectively with other team members in an open environment

  Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos

  Travel may be required at times, up to 20%.

  Non-Negotiable Hiring Criteria:

  High School Diploma

  2+ years of experience in collections and/or business or an equivalent combination of education and experience.

  Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts

  Demonstrate proficiency with MS Office (Word, Excel, and Outlook)

  Excellent written and verbal skills that allow effective communication via both phone and email

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