Job Title: Accounts Receivable Representative Contract: 6 Months (Possibility to Extend/Perm) Pre-Screen Questions

　　Do you have any experience in a similar role? Please describe your experience.

　　Can you provide details on the dollar value of accounts or portfolio you have handled previously?

　　Have you had experience dealing with difficult customers both internal/external? How do you handle that type of environment?

　　How are your excel skills? Are you able to create/use pivot tables, formulas etc?

　　Are you able to work a Hybrid schedule (i.e. 3 days in office, 2 days work from home)?

　　Position Summary:

　　The Lead Accounts Receivable Representative is responsible for interacting with our Shared Services Center in order to resolve internal and/or external issues delaying invoice payment.

　　They manage all aspects of problem solving and facilitate conversations with responsible parties.

　　They may at times be asked to manage a portfolio of outstanding Accounts Receivables.

　　This would entail handling all aspects of the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.

　　Key Responsibilities:

　　Communicate professionally, both written and verbal

　　Effectively manage a high volume of email communication and phone contact

　　Proficiency in Cognos report writing and key Excel functions that will drive collection efficiencies for large customers

　　Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans

　　Use business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans

　　Ability to react to and effectively manage changes in priorities based on business need

　　Formulate a course of action to consistently accomplish or outperform established goals

　　Recognize and escalate changes in customer behavior that indicates increased risk of delinquency or default

　　Ability to work with minimal supervision; following guidelines and company policy

　　Support development and implementation of on-boarding content for new team members

　　Use Practical Process Improvement techniques to identify and solution problem root cause

　　Mentor and support other team members

　　Perform other duties as required to support customers, sales and other areas of the organization

　　Minimum Requirements/Qualifications:

　　Bachelor's degree in a business field preferred.

　　Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail

　　Goal oriented

　　Possesses a high degree of integrity

　　Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts

　　Ability to work with effectively with other team members in an open environment

　　Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos

　　Travel may be required at times, up to 20%.

　　Non-Negotiable Hiring Criteria:

　　High School Diploma

　　2+ years of experience in collections and/or business or an equivalent combination of education and experience.

　　Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts

　　Demonstrate proficiency with MS Office (Word, Excel, and Outlook)

　　Excellent written and verbal skills that allow effective communication via both phone and email