General Summary:

　　Performs the day-to-day operations of Accounts Receivable ensuring delivery of excellent customer service.  Responsibilities include, but not limited to, semi-monthly accounts receivable aging, approving write-offs, credit releases, process accounts on hold, investigating invoice problems, collections, post/reconcile cash and maintain/monitor Dunn and Bradstreet activities.

　　Essential Job Functions:

　　Review weekly accounts receivable aging, review customer credit statuses and make changes as necessary.

　　Review and process customer credit holds/releases.

　　Monitor activity on all assigned accounts and initiate collection calls on past due items in a proactive timely manner.

　　Contacting customers via phone or email to secure payment or payment commitment on past due invoices.

　　Identify, research, and resolve issues with customer billing. Work with appropriate departments internally, and with customer externally, to resolve.

　　Make new customer credit approval decisions and existing customer credit hold decisions.

　　Develop and maintain positive relationships with customers and internal team.

　　Customer payment processing/application.

　　Answer incoming calls and emails with professionalism and provide knowledgeable answers to customers and internal departments.

　　Identify and implement processes/activities to reduce occurrence of invoice discrepancies.

　　Participate in special projects and process improvement initiatives.

　　Supplemental Job Functions:

　　Provides and supports a positive work environment.

　　Responsible for profitability of company and attaining goals and objectives set forth by the Board of Directors.

　　Participates in corporate on-boarding and orientation programs.

　　Performs other duties as assigned or requested.

　　Knowledge, Skills and Abilities Required:

　　High School Diploma (Required), Associate’s degree in accounting or finance preferred.

　　Previous Accounting experience.

　　2+ years of Accounts Receivable/Collections experience preferred.

　　Excellent customer service attributes.

　　Basic PC Skills and previous experience using Excel.

　　Good decision-making, negotiation and problem-solving skills.

　　Detail oriented, highly organized with excellent time management skills.

　　Ability to work in a fast-paced environment.

　　Strong interpersonal skills necessary to effectively work with associates, customers, and management team.

　　Demonstrated teamwork approach with co-workers utilizing skills in oral communication, active listening, written and oral directions and cooperating with and assisting others when needed.

　　Working Conditions:

　　Normal business office environment with regular (up to 100% of work time) exposure to noise, dust, office equipment and supplies. 

　　Physical dexterity needed to bend, stretch, lift and reach.

　　Ability to sit or stand for extensive periods throughout the day.

　　Ability to perform basic office tasks using standard office equipment.

　　Ability to use a keyboard and computer.

　　Exotic is an EEO and drug free Employer.

　　Powered by JazzHR