Job Description:

　　Department Specific Job Summary:

　　This position is responsible for external party invoicing of all non-student receivables and program/research/travel advances. Responsible for monitoring, evaluating, and collecting delinquent receivable accounts with due diligence procedures as required by federal and state regulations. This position serves as a customer service agent in the Office of the Bursar for student account inquiries.

　　Department Specific Job duties:

　　•External Party Invoicing – Generate invoices for all non-student receivable activities via the Oracle Accounts Receivable module. Review, investigate and resolve account discrepancies regarding invoices. Generate credit memos upon receipt of substantiation from Finance Customer Care for Research, Program, and Travel Advances. Act as a liaison between the university department requesting the invoice and the external party being invoiced. Generate monthly invoices for university tenants, rebill accounts, and human resource benefits. Maintain/reconcile security deposits and process any security deposit refunds needed. Create and track invoices for students who are interested in enrolling in the Correctional Education program.

　　•Collections – Collection of delinquent accounts in accordance with appropriate federal and state regulations. Collection includes evaluating past-due accounts, sending notices, making telephone calls, working with students/other customers to explain balance, accelerate accounts, and refer accounts to Ohio Attorney General’s office for further action.

　　•Customer Service - Provide customer service to students, parents, sponsors, departments, and others via phone, email, and in person contacts. Answers questions and provides information. Resolves issues by clarifying the customer’s complaint/issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up (when applicable) to ensure resolution.

　　General Job Summary:

　　Supports the organization’s accounting functions. Maintains up-to-date and accurate records of daily transactions, accounts receivable, accounts payable, inventories, payroll, and various other records.

　　General Job Duties:

　　•Serves as the initial contact for customers. Mentors, coaches, and trains lower level employees on customer service and department policies.

　　•Often directs work, trains, and/or supervises other staff or student employees.

　　•Performs financial analyses and makes recommendations based on data.

　　•Reviews the work of other employees for accuracy and compliance with accepted standards and University policies.

　　•Completes and submits institutional surveys for publishers and agencies.

　　•Issues purchase orders in accordance with functional policy. Communicates with internal and external customers to manage purchasing.

　　•Analyzes and monitors department and program budgets. Approves and tracks expenditures.

　　Minimum Qualifications:

　　Knowledge of finance and business technical and practical concepts, processes, and methods typically obtained by a high school degree or GED or equivalent and a minimum of 5 years of related experience. An equivalent combination of education, training, and experience is acceptable.

　　Specific knowledge, certifications, and licensure will apply at the position level.

　　Planning Unit: Vice President for Finance & Administration

　　Department: Bursar's Office

　　Applicants may contact this person if they have questions about this position: Kimberly Trout, [email protected]

　　Employment Type: full-time regular

　　Advertised Salary:

　　Minimum of $16.84 hourly rate