Tyndale, a growing 7x Top Workplace and Certified Women Owned Business, is adding to our dynamic Account Specialist team. Account Specialists support our National Sales and Account Management teams with custom account set up and implementation, maintaining accurate and up to date customer information in our systems, as well as cultivating relationships with Tyndale's customers by providing high level technical customer service and program orientation.

　　HYBRID/REMOTE: Tyndale supports a strong work-life balance. This Account Specialist will work 1 day a week onsite, and 4 days a week remote. To be considered, candidates must reside within a commutable distance from our Tyndale headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (CityCentre) for onsite work.

　　Responsibilities:

　　Build strong relationships with key contacts at existing customers and interact with them over the phone and e-mail;Create and maintain customer information in MAS 500. Systematically check information to ensure accuracy is maintained;Create customized catalogs and order forms for distribution;Work closely with assigned National Account Manager and/or Account Manager to ensure all customer needs are satisfied in a timely period;Provide regular and requested reports for Customers;Gather and analyze complex data to develop effective solutions to customer issues, concerns, requests; Collaborate with various internal Tyndale departments, including Account Administration Manager, to ensure solution is effective, efficient, and will have a positive impact on customer satisfaction;Provide information concerning product information to our customers, and internally as needed- assist customer service in comparing product features;Use company CRM system to record actions and tasks handled, as well as document key contacts information;Delegate assignments to our flex support team to effectively manage workload;Send out product samples, as coordinated with the National Account Manager;Perform various tasks and duties as assigned;Qualifications:

　　HS Diploma or equivalent required; BA/BS degree preferred.Minimum 2 years Sales Support, Account Management, or Customer Service experience and/or 6 Months Tyndale Customer Support Experience required.Proficiency using MS Word and Excel required; In Excel, must be able to create basic spreadsheets, enter basic formulas, format spreadsheets, manipulate data, and Print.Strong problem solving skillsPossess high level of accuracy and thoroughnessAbility to develop and maintain key relationships with internal and external customersStrong written and verbal communication skills;Ability to multi-task and manage competing priorities effectively;Strong time-management skills;Possess strong sense of urgency;Excellent organizational skills;Detail Oriented and maintain a high level of accuracy in their work;Ability to work independently, as well as in a team environment;Benefits:

　　Proven track record of company growth with an award-winning family-friendly culture;Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; 9 Paid Holidays, Company Paid STD/LTD, and Company-wide Bonus Plan;Paid Parental Leave;Generous paid time off package;Tuition and professional development assistance;Complete Wellness program including healthy lifestyles reimbursement program and corporate discount on health-tracking devices.*About Tyndale *

　　Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and ot er industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

　　Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com/careers.

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