This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12814669 JobPurpose / Duties & Responsibilities

　　The Account Specialist will be responsible for all incoming orders fromthe investigative / quoting stage, to order confirmation all the way toorder fulfillment and delivery tracking. Works closely with the SalesTeams of BG Masterworks / BG Automation and the respective Client foreach project. Primary responsibility will be within the BG Masterworksdivision working with promotional materials and interior signage,however support for BG Automation, and possibly BG Precision, projectsmay take up to 20% of time.

　　Adhere to company policies and presents a professional, positiveattitude at all times.

　　Internal sales coordination and support for intercompany orders as wellas BG Distributors from sales inquiry, quote, order processing and toorder fulfillment and tracking to delivery / customer satisfaction.

　　Gain solid understanding of BG Masterworks products and services and beable to articulate to customers.

　　Assist BG Automation and BG Precision divisions as needed with internalsales support / order processing.

　　Work Order entry and management for all incoming orders internal &external including change order management.

　　Order management in SAGE

　　Manage website inquiries, & phone calls to Department for Sales &Customer Service

　　Update all opportunities, activities, and lead advancements in CRMsystem.

　　Research new items including sourcing options, price comparisons,quality, lead times, and order quantities.

　　Work with Sales Manager on estimating and quotes with the ability totake on this responsibility for routine items.

　　Keeps Sales Manager, Project Manager, and Client informed of orderstatus, any changes, and when order is complete.

　　Manage apparel orders, inventory levels, and tracking.

　　Provide excellent customer service to our clients by providing promptresponse including responding with information outside of traditionalwork hours.

　　Implement customer satisfaction surveys, gather results, and permissionsto use targeted responses as testimonials. Harvest additional salesopportunities from current customer list for repeat orders and new itemlaunches via social media, website features, newsletters, emailcampaigns, etc.

　　Identify new up-selling and cross-selling opportunities within existingaccounts.

　　Support Sales Manager / Sales Engineer by keeping them informed ofcustomer issues.

　　Creating and maintaining charts, graphs, and reports of outstandingquotes, Win/Loss Bids, Sales results for monthly / quarterly updates.

　　Practices and sustains ISO 9001 procedures and policies.

　　Possible travel to local customers, suppliers, and targeted tradeshows /industry events.

　　Other duties as assigned.