OUC - The Reliable One , an industry leader and the second largest municipal utility in Florida committed to serving the community and the environment, is presently recruiting for an Account Representativeto be part of our growing teamin the Customer Experience & Sales division.

　　We are looking for a highly motivated and goal-driven sales professional with strong communication and negotiation skills who will be integral in offering value-added energy-related products, services, and solutions to OUC’s existing and future commercial line of business, and who can assist with achieving our vision of being an innovative solutions leader and the partner of choice.

　　In this role, you will be a liaison between OUC’s commercial and industrial accounts, providing account support, technical assistance, and support for project and business opportunities related to OUC services and programs.

　　OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here (https://youtu.be/s_ZnGjX_Sas) to learn more about what we do.

　　The ideal candidate will have:

　　HS Diploma or GED;

　　Bachelor’s degree in Business, Engineering, or related technical field, from an accredited college or university (preferred);

　　A minimum of three (3) years of customer service experience including supporting large commercial customers, direct interaction with customers and/or clients/customer agents, service planning or customer account analysis;

　　Must complete within one (1) year of employment:

　　Achieve American Public Power Association (APPA) Key Accounts certification.

　　Strong sales skills with ability to meet/exceed performance metrics and sales quotas

　　Experience working either within or servicing energy, facilities or utility industry is preferred but not required

　　OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

　　Competitive compensation

　　Low-cost medical, dental benefits, and paid life insurance premiums with no probationary period

　　Retirement benefits include a cash balance account with employer matching along with a health reimbursement account

　　Paid vacation, holidays, and sick time

　　Paid parental leave

　　Educational and professional assistance programs;

　　Paid memberships in professional Associations;

　　Paid conference and training opportunities

　　Free downtown parking

　　Click here to view our Benefits Summary. (https://www.ouc.com/docs/human-resources-documents/benefits_summary.pdf)

　　Salary Range: $67,441.29 - $101,163.09 per year commensurate with experience +Sign-on Bonus

　　Location: “The Greenest Building in Downtown”- Reliable Plaza (https://ouc.com/environment-community/reliable-plaza) , 100 W. Anderson St., Orlando, FL

　　Please see below a complete Job description for this position.

　　Job Purpose:

　　Represent OUC with assigned key commercial clients, managing productive, proactive and personalized relationships with the purpose of establishing OUC as their trusted energy advisor. Provide recommendations for service and pricing options, addressing and coordinating all energy-related solution offerings. Establish and maintain personalized customer-focused relationships in support of assigned accounts providing technical assistance, and proactive care in facilitating business opportunities related to OUC services and programs.

　　Primary Functions:

　　Establish and maintain positive relationships and advocacy with OUC’s major commercial and strategic accounts; relevant industry and community stakeholders; proactively assess account needs through consistent direct customer contact (i.e. calls, site visits, written correspondence, presentations), and meeting facilitation while responding expeditiously to problems;

　　Analyze customer operations, consumption data and billing history to identify trends; advise customers on potential rate impacts, technical solutions, causes of high consumption/demand, and beneficial OUC programs, services, and technologies; provide energy and water recommendations;

　　Consult with internal subject matter and technical experts to identify how to best meet customer needs; frequently rely on subject matter experts to interpret customer data and customize recommendations;

　　Respond to inquiries and proactively report causes of power and water quality events; coordinate any necessary follow-up communication and information necessary to assist in resolving issues related to the events; maintain documentation of customer interactions;

　　Identify opportunities for promotion and sell OUC services (i.e. lighting, chilled water, EV charging stations, etc.) with both existing and future/new development accounts and meet related sales objectives;

　　Conduct financial analysis of proposed projects; prepare proposals; and negotiate related agreements/contracts; prepare and process contract documentation; follow-up to ensure timely delivery of services and proper billing;

　　Assist in identifying new business development opportunities and enhancement of existing OUC services obtaining and maintaining a thorough knowledge of related business, technology, and regulatory issues;

　　Collaborate with developers and contractors to support services provided to commercial customers;

　　Attend trade and professional association meetings and other events; to represent OUC and obtaining business development intelligence;

　　Stay current on industry competition, market segment trends, new/upcoming technology, and regulatory and legal issues pertaining to OUC’s large/strategic commercial customers;

　　Interact frequently with large, key customer account customers and resolving issues;

　　Perform other duties as assigned.

　　Technical Requirements:

　　Working knowledge of all, but not limited to, the following:

　　Electric & water distribution metering infrastructure;

　　Commercial and industrial energy and water efficiency measures and technology;

　　Customer energy and water use purposes, capacity requirements, and rate structures

　　Software Applications (i.e. CC&B);

　　OUC utility infrastructure serving the customer;

　　Commercial and industrial facilities including applicable energy and water efficiency measures and technologies;

　　Analyzing and presenting sustainability offerings;

　　Drafting service contracts and agreements;

　　Excellent verbal and written communication skills; and listening skills

　　Ability to work after normal work hours, weekends, holidays; occasional travel and attendance of functions after normal working hours;

　　Ability to make arithmetic computations using whole numbers, fractions and decimals, rates, ratios and percentages;

　　Ability to use Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, etc.);

　　Ability to use standard office equipment (telephone, computer, copier, etc.).

　　Education/ Certification/ Years of Experience Requirements:

　　HS Diploma or GED;

　　Bachelor's degree in Business, Engineering, or related technical field, from an accredited college or university (preferred);

　　A minimum of three (3) years of customer service experience including supporting large commercial customers, direct interaction with customers and/or clients/customer agents, service planning or customer account analysis;

　　Must complete within one (1) year of employment:

　　Achieve American Public Power Association (APPA) Key Accounts certification.

　　Working Conditions:

　　This job involves occasional exposure to some disagreeable elements (dust, heat, fumes, cold, noise, vibration, wetness, etc.) and accidents are improbable other than minor injuries.

　　Physical Requirements:

　　This job consists of speaking, hearing, typing and writing. This job consists of reading and repetitive motions. Additionally, this job will require driving of a company vehicle. This job may consist of sitting, walking and standing. This job may consist of lifting up to twenty (20) lbs., bending/ stooping, reaching over head and climbing (ladders, hills, stairs, etc.)

　　OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations .

　　EOE M/F/Vets/Disabled