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Account Manager Trainee
Account Manager Trainee-February 2024
Detroit
Feb 10, 2026
About Account Manager Trainee

  What's the role?The purpose of this role is to manage and operate a Hilti Store to maximize walk-in sales and smaller field accounts and provide a high level of customer service (95% order fill rates). All activities are performed with the ultimate objective of providing Total Customer Satisfaction and driving the Hilti Brand  Who is Hilti?

  Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.What does the role involve?

  Sell, service, and promote the full Hilti product line directly to walk in customers and smaller field accounts; create innovative ways to drive sales through merchandising and product demo effortsReview and analyze all shipping documents and sales trends; identify and make corrections to ensure correct inventory levels are on hand to drive salesPost receipts, disbursements, and material returns; review reorder recommendations to ensure adequate replenishment of the Hilti StoreExpedite customer backorders and switch to locations that meet customers' delivery requirements with the most cost-effective mode of transportationReconcile opening, closing, and annual physical inventories for the Hilti StoreAudit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistentMaintain a clean and organized work area and storefront at all times; keep assigned equipment in good orderAdditional duties as assignedThis is the cutting edge of corporate innovation, where the pace is fast, fun, energetic and inspiring.    What do we offer?Other than the ongoing training & mentoring mentioned above, you'll be given everything you need to excel in your role. You'll receive a generous compensation package for the work that you do with the possibility to earn bonus for going above and beyond. You'll get great benefits including Medical and Dental insurance, generous Paid Time Off (including 2 days to go and give back to your local community however you want) educational reimbursement, health and wellness days - the list goes on.

  We also offer many opportunities to develop your career in various departments of interest (which we think is a pretty unique perk) alongside the possibility to work internationally in any of the 120+ countries we operate within if you decide that's the path you'd want to take.  What you need is:

  High School Diploma or GED required; Bachelor's Degree preferred or equivalent work experienceAbility to lead change and adapt to a fast paced, dynamic environmentAbility to gather and analyze appropriate information to develop and implement effective strategiesExcellent problem-solving and decision-making skillsStrong presentation skillsAbility to multi-taskAbility to grow a loyal customer base in a retail setting while strengthening the company's position and market shareAbility to analyze information to help identify targeted customers and create business plans to identify customers' potential where gaps exist in current purchasing habitsAbility to properly care for and maintain company assets (e.g. company product)Ability to effectively demonstrate the proper use of Hilti products to customersAbility to work with all departments to be a successful Hilti Store Representative (materials management, logistics, credit, marketing, technical services, and customer service)Understanding of MS Office to manage, analyze, and develop business plans to effe

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