We’re on a mission to empower innovation through a culture of collaboration by providing teams the means and methods to turn ideas and insights into reality.

　　Mural has raised $200M to date and is growing rapidly to fulfill our mission. The company is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian.

　　ABOUT THE TEAM

　　Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells.

　　YOUR MISSION As an Account Manager you will grow our business by applying a human-centered approach to managing a large number of accounts in a hyper growth environment. You are the point person for MURAL’s customers and responsible for orchestrating their success.

　　WHAT YOU'LL DO Own annual renewals and upsells across your customers Establish consultative and trusted relationships with clients Understand client business goals and anticipate future needs to deliver optimal solutions Drive planning sessions to ensure client is able to fully leverage Mural to meet their transformation needs and hitting success milestones Coordinate with cross-functional teams (Customer Success, Marketing, Product) to prioritise a cohesive and innovative customer experience.  Develop best practices and process strategies to help the Account Management team scale Elicit client feedback to act as internal advocate for our customers with Mural’s product teams Phenomenal communication skills and organised project management Communicate regularly with your customers to evaluate satisfaction Actively work to make your teammates at Mural successful WHAT YOU'LL BRING 2+ years experience in an Account Management or sales role at a SaaS company;  A history of exceeding quota expectations while always keeping customer success at the forefront of everything you do.  Experience building your own pipeline via outbound prospecting and getting referrals within the Mural customer accounts Experience partnering closely with Customer Success to drive positive client outcomes Strong deal forecasting and closing skills Interest and enthusiasm around visual collaboration and design-thinking Equal Opportunity  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.