Our Company

　　PharMerica

　　Overview

　　As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success! TheAccount Manager of Client Servicescultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

　　Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.

　　Under the general direction of the Director, Client Services, delivers on the company’s value proposition to its clients. Cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the revenue, growth, and retention goals of PharMerica.

　　This is a remote position where you work from your home office; requiring 75% travel in and around the Brockton area. Ideal location to reside is within commutable distance to Brockton, MA.

　　We offer:DailyPayFlexible schedulesCompetitive payShift differentialHealth, dental, vision and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environment

　　If your passion is service excellence and top-quality care come join our team and apply today!

　　Account Managers are eligible for a 15% Short Term Incentive Bonus

　　Responsibilities

　　Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations

　　Accountable for all aspects of client relationships; primary go-to person for your client base

　　Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)

　　Leads client contract renewal process in collaboration with other key PharMerica stakeholders

　　Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients

　　Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.

　　Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service

　　Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources

　　Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation

　　Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved

　　Represents PharMerica at corporate/networking/client events and conferences

　　Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

　　Qualifications

　　Bachelor's degree or equivalent experience

　　Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting

　　Ability to communicate to all levels of management

　　Excellent time-management and basic computer skills

　　Advanced Microsoft Office proficiency

　　Outstanding problem-solving skills

　　Experience in root cause analysis

　　Ability to collaborate cross-functionally

　　Experience working within a collaborative team

　　Experience in a project management and client-facing customer service role

　　Strong background with the ability to manage multiple priorities and deadlines at once

　　About our Line of Business

　　PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook (https://www.facebook.com/PharMericaCorp/) , Twitter (https://twitter.com/PharMericaCorp/) , andLinkedIn (https://www.linkedin.com/company/pharmerica/) .

　　Salary Range

　　USD $72,000.00 - $75,000.00 / Year

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　　ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] .

　　Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

　　Job LocationsUS-MA-BROCKTON

　　ID 2024-134176

　　Line of Business PharMerica

　　Position Type Full-Time

　　Pay Min USD $72,000.00/Yr.

　　Pay Max USD $75,000.00/Yr.