Job Title: 988 Program Coordinator (NYC988)

　　Salary: $57000 - $65000

　　Department: H2H – NYC 988

　　Reports to: 988 Program Manager

　　Location: Remote

　　Schedule: Full-time

　　*New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.

　　Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

　　Position Overview: The 988 Program Coordinator (NYC 988) oversees all of the day-to-day operations related to the 988 Suicide and Crisis Lifeline contacts routed to the NYC 988 including oversight, training, quality improvement, data reporting and other areas important to crisis contact center operations. In certain situations, there may be direct crisis counseling, assessment and follow up responsibilities for individuals who have reached out through the 988 Suicide and Crisis Lifeline. This position will work with the 988 Program Manager (NYC 988) to coordinate operations to ensure program objectives are met and/or exceeded.

　　Duties/Responsibilities:

　　Work with the 988 Program Manager (NYC 988) to coordinate contact center activities for the 988 Suicide and Crisis Lifeline to ensure that goals and objectives are achieved as per contract guidelines and timeframe.

　　In conjunction with the 988 Program Manager (NYC 988), maintain and coordinate the policies, procedures and workflow related to 988 Suicide and Crisis Lifeline contacts handled by NYC 988, including attending meetings with relevant stakeholders.

　　Assist in monitoring 988 Suicide and Crisis Lifeline interactions in order to ensure a comprehensive Quality Improvement program.

　　Assist training department to ensure appropriate training for new and existing call center staff answering 988 Suicide and Crisis Lifeline contacts.

　　Ensure contact center is apprised of events pertinent to the 988 Suicide and Crisis Lifeline including media promotion and 988 developments.

　　Complete monthly and ad hoc data reports for the 988 Suicide and Crisis Lifeline.

　　Act as a clinical resource for call center staff in the event they require clinical consultation regarding a specific case or imminent risk situation.

　　Work in conjunction with the 988 Program Manager (NYC 988) on special projects as they arise.

　　Required Skills/Abilities:

　　Crisis intervention experience, preferably in a contact center setting.

　　Strong crisis counseling skills as it relates to performing risk assessments.

　　Training, supervisory and/or quality improvement related experience preferable.

　　Excellent communication skills both written and verbal.

　　Courteous and professional manner.

　　Detailed documentation.

　　Effective time management, organizational and interpersonal skills.

　　Ability to work well in a high-pressure and fast-paced environment.

　　Supervisory experience preferred.

　　Proficient in navigating call center computer programs with training provided.

　　Experience working with culturally diverse populations.

　　Flexibility and ability to work in a fast-paced environment is required.

　　Required Qualifications:

　　Bachelor’s degree in Psychology, Social Work or related field is required.

　　Master’s degree in required field is preferred.

　　Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc.

　　Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

　　Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

　　"Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does not charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address."