In 401(k) Operations, you will be responsible for the timely and accurate processing of client instructions received from clients, agents, Third Party Administrators, or internal partners. You will liaise with internal global custody operations departments for problem resolution and respond to external clients, depositories, and agents as needed. You will also handle telephone and email inquiries and escalations from clients as well as provide status updates. A basic understanding of 401(k) Processes and ERISA regulations is a plus.

　　Job responsibilities:

　　Monitoring work queues and cash activity, providing required client engagement for resolution

　　Handling approval of complex processing and servicing of transactions

　　May have direct customer contact

　　Serving as a Subject Matter Expert for operations team processes and procedures

　　Ensuring all incoming inquiries and subsequent resolution is executed according to established service levels

　　Processing, reconciling, and/or approving all cash movement daily, ensuring all exception management is reported and resolved

　　Reconciling, researching, and resolving any cash discrepancies, overdrafts, and long balances

　　Ensuring all client, risk, and performance related metrics are provided according to established service levels

　　Ensuring all regulatory and compliance requirements are followed, including maintaining relevant and current procedures, risk items are escalated appropriately, and documents are filed and archived according to corporate policy.

　　Attend all internal meetings to review issues/ideas or concerns the team may have

　　Provide resource coverage for all colleagues as needed

　　Required qualifications, capabilities, and skills

　　Bachelor degree required

　　2+ years' experience working knowledge of financial industry

　　ERISA, pension, payroll tax, and Accounting principles a plus

　　2+ years customer service skills

　　Proven leadership experience in a deadline driven environment

　　Excellent written and oral communication skills

　　Experience monitoring internal and external market cash deadlines a plus

　　Experience monitoring internal and external security cut-off times a plus

　　Proficient in Microsoft Office products

　　Ability to review and approve specific data elements with strong attention to detail

　　Participate in operations working group and support projects that arise

　　JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

　　We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans