Description

　　Production Manager will be responsible for a team of Sr. Support Associates and Support Specialists. The position requires a candidate with proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating team members to meet an extremely deadline-driven environment. The manager will be responsible for operational metrics, appraising performance, rewarding and disciplining employees, resolving problems, process optimization and implementation of projects. The Manager will also support growth and development of their team in terms of Business, Operations, and Technical acumen. The leader will work to deliver, best in class e-retail visual experiences for our customers across product lines.

　　Key job responsibilities

　　• Responsibility for meeting operational and business goals

　　• Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve process excellence

　　• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.

　　• Ensuring high quality standards for interviewing and hiring employees

　　• Executing specific people programs on coaching and development and team engagement

　　• Build a robust team of creative and technical talent

　　We are open to hiring candidates to work out of one of the following locations:

　　Pasay City, PHL

　　Basic Qualifications

　　• Bachelor’s degree, graduate degree or comparable professional experience. Typically requires minimum of 6+ years of relevant creative experience, including 1+ year(s) of leading creative team(s) in 3D

　　• Fosters a design culture and working environment that emphasizes creativity and strong design thinking

　　• Guides team to work creatively around difficult design limitations without lowering the customer bar. Shows an increased command in a design process that makes achieving the intended customer success a habit

　　• Manages design team responsible for features and products of medium scope and complexity

　　• Influences the creative process through to successful design completion

　　• Provides input to the team in choosing the right creative process and level of fidelity for the design problem

　　• Regularly suggests, documents and implements new and improved design patterns, methods or processes

　　• Familiar with design software like Maya, Z Brush, Substance Painter, Photoshop, etc.

　　• Strong communication skills with the ability to articulate creative attributes and related technicalities.

　　• Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources

　　• Has managed operational processes, with SLA responsibility and stakeholder management

　　• Demonstrated ability to lead and motivate a large workforce, comprised of a mix of employee and contingent workers

　　• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning

　　• Willingness to roll up sleeves and do whatever is necessary to exceed team expectations and deliver on aggressive team goals

　　Preferred Qualifications

　　• Exposure to working with technology teams and solving operational issues using technology

　　• Understanding of imaging systems, digital automation and related processes, with the ability to interpret requirement to internal technical teams or 3P vendors to lead solutioning

　　• Understanding of large-scale e-commerce imaging studio operations, KPI’s and creative processes