2024 Customer Support Process Summer Intern

　　Who is Equinix?

　　Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. We provide 10,000+ customers across almost every industry access to 2,000+ network services, 3000+ cloud and IT services, 450+ content and digital media services, and 4,700+ enterprises.

　　An internship with Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. If you're a forward-thinking, hard-working college student who loves to learn and wants to make a positive impact on the world while growing your career, join us and help shape the digital world.

　　Team and Role:

　　The Customer Support Process Intern is an essential member of the Global Customer Support team. This role supports the QA strat working closely with the QA Manager. The intern assists in reviewing and improving QA processes, focusing on enhancing quality and efficiency within the Customer Support department.

　　Assignments and Responsibilities:

　　Assist in auditing Customer Support cases and escalations (T1 and T2).

　　Help categorize errors for actionable insights and improved QA processes.Support in investigating root causes for human errors, process gaps, deviations, system defects, and policy/documentation issues.Document findings and maintain records as per standards.Collaborate to identify trends and insights in data.

　　Customer Support Enhancement:

　　Collaborate with teams to address customer support improvements.Participate in user acceptance testing (UAT) for changes.

　　Enhance knowledge of Equinix products and Customer Support procedures.

　　Process and Documentation:

　　Assist in developing process designs.Contribute to creating technical and non-technical documentation.Support in rolling out new documentation for desk staff.

　　Cross Functional Collaboration:

　　Build working relationships with cross-functional teams.Assist in effective handoffs and escalations.Participate in cross-functional projects.

　　Why Join Equinix?

　　We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.

　　Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor.Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition "Shark Tank." This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.

　　Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate!

　　Who You Are (Requirements and Qualifications):

　　Must be currently enrolled in an accredited university/college, in your penultimate year of your bachelor's or master's degree studies (Graduation between December 2024-September 2025).Available to work full-time for the entire duration of the Summer Internship Program (between July to September, depending on your school system) .Ability to multi-task and work collaboratively and effectively in a fast-paced environment .Excellent written and verbal communication skills, business proficiency in English .Ability to create accurate and punctual reports, deliver presentations, and share information and ideas with others.Analytically driven and detail-oriented, with working knowledge of Microsoft Office Package and aptitude to learn new tools.Strong analytical and problem-solving abilities.Interest in Customer Support processes

　　How to Apply

　　Please submit your application by providing the following:

　　Up to date resume that includes your availability (start and end date) and expected graduation.Please apply to this job posting only if you are available full time for an internship during the stated period.

　　What's next

　　The Equinix New to Career team will be reviewing applicants on a rolling basis throughout October and November and will reach out to applicants accordingly. We appreciate your patience while we consider your application. If you would like to learn about other career opportunities, we have to offer check out our careers page!

　　Learn more about the program and what former interns have to say about their experience - https://careers.equinix.com/global-internshipWatch this video to learn more on how Equinix is powering the worlds digital infrastructure. https://youtu.be/aTTIbsfP8j0

　　Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.