All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.
Posting Notes: Marshalls Store 1305 || 1505 Central Park Commons Dr 120 || Eagan || MN || 55121
Job Description:
o The Customer Service Associate (Non-Tactical Uniform) is a uniformed (non-tactical)
CSA who focuses on providing excellent customer engagement at the front of the store and supporting external theft
deterrence.
Roles and Responsibilities of CSA (Non-Tactical Uniform):
o Remains in the designated area at the front of the store (TJ Maxx and Marshalls).
o Wears the designated Company-issued CSA Non-Tactical Uniform consisting of the
assigned shirt.
o Makes verbal contact with any customers within 10 feet of them within 10 seconds using
a welcoming tone of voice.
o Properly responds to Merchandise Protection Pedestal Activation.
o Uses approved Customer Engagement Techniques to prevent external theft.
o Directs customers to areas of the store they may ask about.
o Notifies an Associate and/or Manager via a Company-issued radio when a customer has
a question or concern.
o Asks customers if there is anything they need assistance with.
o Identifies internal alert signals and reports them to their supervisor.
o Documents required incidents in case management.
We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: Marshalls Store 1305 || 1505 Central Park Commons Dr 120 || Eagan || MN || 55121
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