We are seeking a Sr. Investigator Service Representative to join Q2 Solutions, IQVIA’s laboratory business in Beijing, China .

　　We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

　　In this vital role, you'll contribute to our high-throughput clinical trials by playing a vital role linking the hospital sites (external) and the internal stakeholders ensuring we delivery with quality every single time to the patients.

　　What you’ll be doing:

　　Serve as primary contact for investigator sites enrolled in active clinical trials.

　　Address general requests and concerns of internal and external customers.

　　May provide leadership to team in absence of supervisor / manager / equivalent.

　　May provide support with audit and regulatory inspection.

　　Liaise with investigator sites to notify of alert values, critical values, data clarifications and data revision requests.

　　Act as primary contact for clinical investigator sites. Resolve issues for study coordinators concerning any aspect of the laboratory services in a timely manner.

　　Facilitate the flow of information between investigator site and Project Management.

　　Liaise with internal stakeholders in order to facilitate the laboratory sampling process.

　　Ensure that Project Management team is made aware of any information that may influence the smooth running of a particular project.

　　Retrieve voicemail messages concerning supply orders, test or document requests, call backs etc. in a prompt manner.

　　Assist with the recruitment and training of new team members.

　　What We Are Looking For:

　　Excellent customer service skills.

　　Ability to work in a fast-paced environment Ability to establish and maintain effective working relationships with coworkers, managers, and clients within and cross regionally.

　　High school diploma or educational equivalent and 3 years customer service experience; or equivalent combination of education, training and experience.

　　The Knowledge, Skills, and Abilities needed for this role:

　　Fluency in one or more foreign language(s) may be required.

　　Excellent written and verbal communication skills.

　　Good word processing skills

　　Good organizational skills

　　Basic leadership skills and attention to detail

　　What We Offer You: We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees’ physical, mental and emotional, financial, and social well-being so they can thrive at home and at work, at any stage of their well-being journey. To learn more about our benefits, visit IQVIA Careers Benefits (https://jobs.iqvia.com/benefits) .

　　If you’re looking to unleash your potential, join Q2 Solutions, IQVIA’s laboratory business, to help make the extraordinary possible!

　　Q² Solutions, IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other. https://www.q2labsolutions.com/careers

　　IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

　　To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

　　EEO Minorities/Females/Protected Veterans/Disabled