This role is eligible for a $1000 sign on bonus.

　　Join the Medtronic team where you will work Monday-Friday!

　　Careers That Change Lives

　　As a Customer Service Representative of the Re-Supply Call Center, you will be responsible for the intake of Medtronic Diabetes commercial supply reorders. The CSR will answer inbound telephone calls from customers to enter orders for products, as well as address customer questions.

　　Location: Monday- Friday in our San Antonio office.

　　Hours: 9:30am-6pm. Business hours are 7am-7pm, shifts may change based on business needs.

　　Benefits: We have great benefits (http://benefits.medtronic.com/) ! Check out our comprehensive medical coverage, vacation time and tuition plan that can help you pay for college!

　　Compensation: Set hourly rate of $18 per hour plus an incentive that could earn you an additional 5%.

　　Training: Paid training will begin in March 18th. To be considered, you must be able to attend training from March 18th- April 12th.

　　A Day in the Life

　　Respond to inbound calls and customer inquiries regarding Medtronic Diabetes products.

　　Follow-up via telephone and email with customers to ensure questions are answered and orders placed.

　　Ensure all patient documents are on file as dictated by Medtronic and regulatory requirements.

　　Continuously increase knowledge of diabetes products through ongoing study of materials and participation in training programs.

　　Electronically reviews physician charts, labs, and notes to receive insurance approval

　　Advocates for our patients’ needs by building relationships with physicians and insurance companies

　　Must Have: Minimum Requirements

　　To be considered for this role, please ensure the minimum requirements are evident on your resume.

　　High School Diploma or equivalent required

　　Minimum of 2 years of customer service or medical billing/insurance experience

　　Nice to Have

　　Previous experience working with Durable Medical Equipment and/or Pharmacy Benefits.

　　Knowledge of Diabetes and Insulin Pump Therapy and related products.

　　Ability to document calls by typing on a keyboard while speaking to a customer on the phone.

　　Ability to navigate through multiple screens and programs at the same time.

　　About Medtronic

　　Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

　　Physical Job Requirements

　　The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

　　A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic) .

　　In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here .

　　The provided base salary range is used nationally in the United States (except in Puerto Rico and certain CA and TX locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

　　I nternal and previous employees are not eligible for the sign on bonus.

　　Min Salary

　　18

　　Max Salary

　　18

　　It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.