Introduction

　　A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you'll love your career at IBM.

　　Your Role and Responsibilities

　　We are looking for a Technical Support Intern to join the IBM Data & AI Bussiness Unit. This team of highly skilled and motivated individuals provide technical support to IBM clients on Data and AI products. The internship will provide flexible schedule and will cover North America working hours. You own the problem resolution process from analysis and troubleshooting, to deploying workarounds or fixes. * Understanding, defining the scope of customer's concerns, and communicating it with other collaborators. * Managing client expectations and understanding the business impact and extent of the technical issue. Responding to escalated customer calls, complaints, and queries. * Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using analytical skills. Working closely with the development lab to correct identified product defects and test solutions. * Communicating updates and action plans to customer or IBM representative by phone and email within response guidelines. * Ability to record and document each step of the problem solving effort including any interaction with the client. * Sharing knowledge and expertise with the team and customers, such as writing technotes, creating training presentations and video demos, etc. Developing best practice articles and support utilities to improve support quality and productivity. * Contributing to attainment of department's objectives and high customer satisfaction score.

　　Required Technical and Professional Expertise

　　Relevant University degree in progress, ideally in Information Technology or Computer Science.

　　Java, C or C++ programming experience * At least1 yrs experience with other programming or scripting languages.

　　Knowledge & experience working in Linux or UNIX Systems

　　Fluency in English both verbal and written.

　　Knowledge of database technologies, SQL, Cloud, or open source technologies

　　Customer obsessed and ready to gain experience in the Customer Support area

　　Preferred Technical and Professional Expertise

　　Linux or Redhat certifications

　　Knowledge of containers and Kubernetes

　　Knowledge of virtualizacion technologies

　　About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.