Job Description:

　　Job Title Web Operations Expert

　　Corporate Title Assistant Vice President

　　Location Jacksonville, FL

　　Overview

　　As a Web Operations Expert, you will provide operational level 2 web hosting support for the strategic platform in Deutsche Bank. Another integral part will be to provide support, maintain, and configure a Google Cloud Platform (GCP) based Content Management System based on dotCMS. Additionally designing and implementing automation for manual tasks to further improve operational effectiveness will be part of your role. You will be working as part of a global team with resources in India, Germany, UK, and the US.

　　What We Offer You

　　A diverse and inclusive environment that embraces change, innovation, and collaboration

　　A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

　　Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

　　Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

　　Educational resources, matching gift, and volunteer programs

　　What You'll Do

　　Work as Subject Matter Expert with L1 Support and Engineering teams to coordinate activities to further improve our platforms

　　Provide level 2 web hosting platform operational support

　　Review application/platform changes and ensure all mandatory artefacts attached so that risks associated with change are understood and mitigation done

　　Application Tuning and troubleshooting

　　Analyze technical challenges to resolve Incidents and Service requests and participate in Incident management/Problem management process including client communication

　　Skills You'll Need

　　Experience in Apache based Web hosting support and administration

　　Experience in GCP SaaS architecture and technology

　　Experience providing Information Technology support and dealing with business users on support or requirement gathering

　　Strong UNIX, Linux, Wintel knowledge including Shell scripting and Ansible

　　Understanding of Web application concepts in clustered environments preferably including knowledge of mod security and mod qos and experience of monitoring tools such as Splunk, Grafana

　　Skills That Will Help You Excel

　　Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Relationship management skills

　　Understand support process (as per ITIL) and escalation procedures, become fully conversant with all support tools that will be used to provide effective support like ServiceNow and JIRA

　　Getting things done in large organizations - understanding of where to use processes and how to build and operate a network

　　Work across countries, regions, and time zones with a broad range of cultures and technical capability

　　Ability to prioritize own work and end to end ownership of assigned tasks

　　Expectations

　　It is the Bank's expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank's hybrid working model.

　　The salary range for this position in Jacksonville is $78,000 to $110,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.

　　Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

　　Deutsche Bank Values & Diversity

　　We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

　　We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

　　Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

　　Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

　　The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice, please email [email protected].

　　Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

　　We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

　　VisitInside Deutsche Bankto discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

　　We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.