Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

　　Title and Summary

　　Technical Writer / Content Strategy Analyst II

　　Technical Writer (Content Strategy Analyst II)

　　Summary:

　　Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.

　　Overview

　　This position involves supporting our global technical authoring teams that provide content to customers. The position involves serving as a system administrator for the applications CSD uses to author content. The role also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

　　• Are you enthusiastic about technology and finding new ways of doing things that challenge the status quo?

　　• Do you enjoy finding innovative solutions for delivering digital content?

　　• Do you enjoy problem solving with colleagues across the globe?

　　Role:

　　• Work with information architects to test new software features and customizations in our tools: Ixiasoft, Acrolinx, TAG, and Zoomin.

　　• Aid information architects to complete high-quality configuration projects in our tools and content, ensuring updates are made in accordance with the CS&D standards.

　　• Provide excellent customer service to our writers and our customers that consume the content.

　　• Author ad-hoc assignments in in DITA XML and markdown as well as assit in documenting general procedures for authoring, troubleshooting, and testing.

　　• Onboard new hires and perform user role maintenance.

　　• Assist other lead team member with Acrolinx, taxonomy, or template and tool configuration.

　　• Manage day-to-day work using ALM and Remedy or other tools.

　　• Assist with translations and serve as a point of contact for the translation vendor on day-to-day issues.

　　All About You:

　　• Experience working as a technical writer or as an information architect that supports a technical documentation team.

　　• Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks.

　　• Exhibit strong written and verbal communication skills.

　　• Adaptable to dynamic change and ambiguity, thriving in a fast-paced environment.

　　• Ability to identify and implement process and strategy improvement opportunities with consideration for target audience, user experience product life cycle and documentation best practices.

　　• Team player that is able to interact and consult with writers to cultivate and expand partnerships.

　　• Exhibit the highest degree of professionalism, accountability, and empowerment to drive results.

　　• Ability to work independently including the ability to problem-solve and troubleshoot.

　　• Familiar with API and DITA/XML and best practices with markups, tags, entitlements, and topic types.

　　• Familiar with authoring and publishing tools, such as Ixiasoft, oXygen, Acrolinx, SQL databases, Visual Studio Code, and DTDs.

　　• Familiar with taxonomy and localization/translation.

　　• Python script coding experience a plus.

　　In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

　　Corporate Security Responsibility

　　All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

　　Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

　　In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

　　Pay Ranges