Technical Support (Thai Speaking)

　　At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.

　　Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Technician on our Technical Support Team in Bayan Lepas, Penang.

　　What you'll achieve

　　As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

　　You will:

　　Responds to incoming contacts which are SLA bound, related to Dell enterprise hardware, peripherals, applications, networking and its associate products.Assists customers by diagnosing problems and providing resolutions for technical and service issues.Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in dispatching services/partsAssumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources.Proactively contributes to increasing team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities.

　　Take the first step towards your dream career

　　Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

　　Essential Requirements

　　• Minimum of 2 years of related experience

　　**Well-versed in verbal communication skills - Thai and EnglishFresh graduates from any related background . Able to join us by Feb 2024Ability to demonstrate sense of urgency regarding customer reported issues.Excellent telephone and customer handling skills.Excellent analytical and logical thinking skills.

　　Desirable Requirements

　　Ability to work shift(s) on a rotating schedule that includes evenings, weekends, holidays.

　　Who we are

　　We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

　　Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

　　Application closing date: 31 March 2024

　　Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

　　Job ID:R228643

　　Dell's Flexible & Hybrid Work Culture

　　At Dell Technologies, we believe our best work is done when flexibility is offered.

　　We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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