Technical Support Specialist - Night Shift

　　At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

　　When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

　　Why We Have This Role

　　At Qualtrics, we are on the cutting edge of Experience Management; helping our clients to provide the best experiences for their customers and employees. We are seeking people to join an industry-leading frontline customer and product support team to help our clients and ensure their experiences with Qualtrics are extraordinary.

　　How You'll Find Success

　　You'll know you are a top performer when you consistently receive top satisfaction scores from our wide variety of clients. You'll become an authority/expert in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.

　　You will thrive in a fast paced environment, handling high volume customer interactions via phone, email and chat with exceptional attention to detail.

　　You have strong organizational skills, can juggle multiple priorities, and are a great communicator who empathizes with customers. You are inventive in the face of challenges, you use your expertise to consult and advise on best practices, and refuse to give up until our customers succeed.

　　You will collaborate closely with cross functional teams, customer operations leads and colleagues around the globe, building strong internal and external relationships.

　　How You'll Grow

　　You will have the opportunity to develop and refine your skills in customer relationship management, data analysis and problem solving. The one constant about Qualtrics is change - you regularly adapt and learn as our products and technologies evolve.We have an in-office culture and open office environment here at Qualtrics, so you collaborate with colleagues in real time to find solutions for our customers.We are committed to investing in the growth and development of our employees through continuous learning and professional development opportunities - with potential opportunities to develop into technical team leaders for various areas of the platform alongside paths to other technical product support roles.

　　Things You'll Do

　　Joining our industry leading front-line customer and product support team, you'll provide technical support through innovative solutions to our global customers, averaging between 15-20 customer interactions per day. Delight clients, earning high customer satisfaction scores for each interaction.Constantly learn and adapt as our products and technologies change.This role is primarily in-office (minimum 4 days per week) Shift work (including nights and some weekends) may be required

　　What We're Looking For On Your Resume:

　　Minimum Requirements:

　　English and Spanish language fluency, written and spoken. Minimum of a Bachelor's degree - Business, Economics, Management, Psychology, STEM and moreHard-working self-starter capable of balancing multiple priorities and customer interactions per day in a dynamic environmentExcellent analytical skills and technical ability/aptitudeAbility to communicate and teach complicated concepts empatheticallyDetail-orientation with an ability to prioritize and resolve customer issuesInterest in Technology/SaaS industryMust be able to come into the office 4 days/weekMust be able to work nights/some weekends

　　Preferred Requirements:

　　Experience in a customer facing role or tech or start-up environmentCoding classes and/or skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.)Technical or hard science degreePrior instructing, research, or tutoring experienceBusiness fluency in Japanese, Korean, Thai, Vietnamese, or Chinese

　　Perks and Benefits

　　Competitive salary, performance bonuses, and savings investment account.Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.Monthly allowances.Experience bonus to be used for an "Experience" of your choosing every year.Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.

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