The best Customer Experiences are built with Zendesk. Our powerful platform facilitates customer interactions across chat, email, phone, and social media, and is designed to grow and scale so it works for companies of any size - from startup to enterprise.

　　When our customers have questions about any of our products, they turn to our internal team of Customer Advocates who are wizards at helping them determine what they need to improve their support operations, fast! And we are always on the lookout for new talent.

　　What you'll be doing

　　Be the first responders for all queries from customers related to Zendesks multi-product platform.Take the lead to help customers figure out what help they need, and guide them through to resolution with the least customer effort possible.Collaborate with colleagues across all levels throughout the entire organisation to find the answers you need - Swarming experience is a definite advantage.Educate and empower our customers to become better Zendesk users.Drive product change and improvement through continuous feedback and exposure to projects that help make Zendesk the leading support platform.

　　Who we're looking for

　　2+ years experience supporting customers via live chat, email, and phone, ideally experienced with supporting software applications/ products. SAAS/ Cloud Softwares support experience is an advantage.Familiarity with standard software development technologies (tools) HTML/XML, JSON, JavaScript, CSS, and RESTful API's is preferred, but server side software development experience with Java, Ruby, or another modern programming language has a unique advantage.Experience working remotely, with the ability to demonstrate how to swarm in a virtual environment to efficiently resolve complex user cases.Strong analytical skills; demonstrated ability to evaluate, solve, and follow-up on customer issues as well as replicate and document for further escalation where required.Deep knowledge of common help desk/ticketing solutions - obviously Zendesk is a plus!Willing to work at either an ANZ (06:00 AM - 3:00 PM) OR AMER (09:00PM - 06:00 AM) shift work schedule and working on weekends (Sat - Sun).

　　Where we work

　　In this role, youll work primarily remotely with the support of a dynamic and caring team. Well provide you with the digital tools and experiences to be together-even when were apart. Being digital first doesnt mean were digital only. Youll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

　　If this sounds like you, then we think you'd be a great match! The best-in-class support you will provide through many different channels of communication, both internally and externally is the blueprint for how we do Zendesk, on Zendesk. Youll be part of a unique culture that is contributing to customer retention and expansion.

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　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.