Technical Support Engineer - Italian Speaker

　　At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.

　　Join us as a Technical Support Engineer on our Technical Support Team in Casablanca to do the best work of your career and make a profound social impact.

　　What you'll achieve

　　As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

　　You will:

　　Resolve customer-reported issues while working closely with other multi-functional teamsDetermine priority levels while negotiating and setting expectations with customersDocument relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respectDrive operational excellence through quality closures and proper escalation of issues

　　Take the first step towards your dream career

　　Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

　　Essential Requirements

　　Minimum 2+ years of Technical Support experience with a Bachelor's degreeExcellent Communication skills and proficiency in Italian & EnglishFirst-rate customer focus, phone etiquette and work ethic and ability to work under pressure with calmness and composureStrong problem-solving and trouble-shooting skills using operational and diagnostic procedures with knowledge of Office 365, standard Microsoft Windows Applications and Operating systems and good skills in software issueAbility to take on shift work, holidays, weekends and on-call responsibilities

　　Desirable Requirements

　　Data center experienceTraining experience

　　Dell's Flexible & Hybrid Work Culture

　　At Dell Technologies, we believe our best work is done when flexibility is offered.

　　We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

　　Who we are

　　We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

　　Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

　　Application closing date: January 5th 2024

　　Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

　　Job ID:R237764

　　Dell's Flexible & Hybrid Work Culture

　　At Dell Technologies, we believe our best work is done when flexibility is offered.

　　We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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