Position Overview

　　As a Technical Support Consultant, you will provide in-depth technical support to customers using a highly complex or sophisticated product. You will troubleshoot various issues, identify solutions, and maintain positive customer relationships through various communication channels. Your expertise will contribute to product quality and development initiatives.

　　Responsibilities

　　Respond to customer inquiries via phone, email, and chat regarding product installation, operation, maintenance, application, and compatibility.

　　Troubleshoot malfunctioning electrical, mechanical, software, and wireless vehicle systems.

　　Network with internal and external personnel to stay updated on technical advancements and industry trends.

　　This position is part of the Professional Track, requiring independent work and advanced decision-making skills.

　　May provide informal guidance to junior colleagues on technical and troubleshooting matters.

　　Recommend corrective actions to resolve customer problems.

　　This role offers the potential for long-term career growth Document customer information and recurring technical issues for product improvement initiatives.

　　You will receive minimal day-to-day guidance and be expected to manage your workload effectively.

　　Minimum Requirements

　　Bachelor’s degree

　　At least 5 years of field service engineering, automotive service or truck service experience

　　OR

　　Master’s degree

　　At least 3 years of field service engineering, automotive service or truck service experience

　　OR

　　At least 7 years of field service engineering, automotive service or truck service experienceAdditional Requirements

　　Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)Desired Skills

　　Technical Expertise

　　Troubleshooting Skills

　　Communication Skills

　　Customer Service

　　Problem-Solving Skills

　　Documentation Skills

　　Learning Agility

　　Teamwork

　　Benefits and Compensation

　　Navistar provides a competitive total rewards package commensurate with applicable skills , knowledge , and experience and consistent with internal and external market practices. The annual salary range for this role is $80 K - 120 K a year .

　　Company Overview

　　Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.

　　Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.

　　With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.

　　Accelerating the Impact of Sustainable Mobility

　　Visit us at www.Navistar.com to discover more about our organization

　　Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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