Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

　　Title and Summary

　　Technical Account Manager

　　Who is Mastercard?

　　Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

　　Overview

　　The Technical Account Management team for Merchant Loyalty is looking for our latest member to drive our customer experience forward through technical innovation and problem-solving. The ideal candidate is passionate about the customer journey, highly motivated, intellectually curious, analytical, and technically savvy.

　　Role

　　You are the trusted adviser for your clients and customer success on all technical matters. You work with Support, Product, and Engineering on behalf of your customers' needs to help drive new solutions, software tools, problem resolution and upsell opportunities. Document best practices for client-specific needs.

　　- Demonstrate comprehensive knowledge of the SessionM Platform.

　　- Share technical best practices and proactive recommendations that will benefit the customers' ongoing usage of the platform and achievement of their goals.

　　- Partner with Product and Engineering teams to solve issues, address opportunities and product enhancements.

　　- Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations.

　　- Participate in technical account health status reviews including issuing executive-level summary status reports both internally and to customers.

　　- Collaborate internally with the SessionM team including knowledge sharing, creation, and adherence to best practices.

　　All About You

　　- Bachelor's degree in computer science or equivalent experience

　　- Demonstrable knowledge of software architectures and integrations

　　- Experience utilizing APM tools

　　- Experience in using and debugging API's, investigating logs, and querying data with SQL Athena

　　- Experience with data batch tools, understanding technical documentation, and creating sequence diagrams

　　- Experience in technical client facing or account management roles

　　- Experience working with enterprise strategic accounts

　　- Ideal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology

　　- Position may require some travel and availability for off-hours support

　　In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

　　Corporate Security Responsibility

　　All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

　　Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

　　In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

　　Pay Ranges

　　Chicago, Illinois: $78,000 - $125,000 USD