A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You'll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology. Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As part of the team, you'll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency.

　　To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

　　As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

　　Invite and give in the moment feedback in a constructive manner.Share and collaborate effectively with others.Identify and make suggestions for improvements when problems and/or opportunities arise.Handle, manipulate and analyse data and information responsibly.Follow risk management and compliance procedures.Keep up-to-date with developments in area of specialism.Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.Build and maintain an internal and external network.Seek opportunities to learn about how PwC works as a global network of firms.Uphold the firm's code of ethics and business conduct.

　　As part of PwC's Technology Operations (IT4IT) practice, the Service Management and Operations capability helps our clients transform their business through innovative technology solutions and effective Service Management Operations. Part of that journey includes helping our clients enable innovation, reinventing their customer experience, and exploring new markets.

　　Job Requirements and Preferences:

　　Basic Qualifications:

　　Minimum Degree Required:

　　Bachelor Degree

　　Minimum Years of Experience:

　　2 year(s)

　　Preferred Qualifications:

　　Degree Preferred:

　　Master Degree

　　Certification(s) Preferred:

　　ITIL 4COBITISO 27001ServiceNow Certification(s)BMC Helix Certification(s)Flexera Certification(s)Jira Service Management (JSM)Certification(s) from a leading cloud service provider (AWS, Azure, GCP)FinOps Certified Practitioner

　　Preferred Knowledge/Skills:

　　Demonstrates some abilities and/or a proven record of success, as both an individual contributor and team member, with identifying and addressing client needs including:

　　ServiceNow or similar tool's IT Service Management modules and how they are implemented across different operating models (ITIL);DevSecOps transformations;Working with cloud platforms (AWS, Azure, Google Cloud Platform) and their key technologies, including: Observability, AI Ops, APM;Developing and re-engineering IT processes, capabilities, and controls in a proven and efficient way;Implementing and maturing governance frameworks, including operating models for skills and people to support operations on premise and in the cloud as well as reporting capabilities; and, IT Financial Management- cost asset management and optimization.

　　Demonstrates some abilities and/or a proven record of success in one or more of the following areas:

　　Collaborating on and delivering strategy and transformation projects - including leading small teams and workstreams, identifying roadblocks, and integrating feedback from clients and team members;Structuring and communicating your ideas logically;Seeking opportunities to build and maintain professional relationships;Approaching new projects with an open mind;Believing empathy for coworkers and customers is key to your success;Valuing learning from mistakes and ask for help when needed;Persevering through challenges; and,Believing in the value created by diverse teams and can adapt to a variety of working styles.

　　Demonstrates some abilities and/or a proven record of success in one or more of the following areas:

　　ServiceNow/BMC Helix/Jira Service Management (implementations, transformations, etc.); IT Service Management, ITIL 4, COBIT;IT Asset Management / IT Cloud Financial Management;Cloud Platforms (Amazon Web Services (AWS), Azure, GCP);DevSecOps Transformation;Cloud Discovery, including tagging integration and federated configuration;Cloud Application Performance Monitoring (APM);Cloud auto-scaling, ELB;Cloud AI Ops / AI Monitoring; and,Cloud Discovery.

　　Learn more about how we work: https://pwc.to/how-we-work

　　PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

　　All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

　　For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

　　Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

　　For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-advisoryassociate2

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