Why customer service at Stryker?

　　Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

　　We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

　　Who we want-

　　Leaders who drive performance improvements. Leaders who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.

　　Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.

　　Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.

　　What you will do-

　　At Stryker Orthopaedics, our Customer Experience team lives our Mission every day by ensuring our life-changing implants are delivered to customers for surgeries across the country. If you enjoy developing people, solving problems, learning about a complex business, and have a passion for serving customers – all while working at a company listed as #8 of the Fortune 100 Best Companies to Work For – then this could be the last job posting you ever need to read.

　　Provide leadership, direction and coaching to the Customer Service Team by organizing resources, providing priority management, and ensuring performance metrics are met

　　Responsible for hiring, training, onboarding, and forecasting staffing business needs to meet peak demands

　　Handle issue escalation for customer service concerns and communicates with internal/external customers regarding resolution as required; escalates with Ops Management as required

　　Responsible for developing each direct report and resolves personnel issues with tactfulness and emotional intelligence

　　Partner with cross-functional partners to manage product allocation plans, recalls, and communication plans for customer facing teams

　　Act as a liaison between customers, sales, service, and accounting to resolve status, order placement, shipment, and billing issues

　　Responsible for keeping a pulse on the needs and pain points for the customer care team as well as customer experience; propose and implement solutions to drive efficiency

　　Responsible for identifying and removing roadblocks for the customer care team (This includes, but is not limited to, monitoring, and ensuring data accuracy in ERP, escalating inconsistencies, and ensuring errors are reported and addressed by appropriate teams for quick resolution.)

　　What you need-

　　Bachelor’s degree - preferred (6 years of experience is required in lieu of a Bachelor’s degree)

　　2+ years of experience - required

　　Experience in people management and customer service

　　About Stryker

　　Our benefits:

　　12 paid holidays annually

　　Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

　　Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

　　For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/US-Stryker-Employee-benefits.pdf)

　　About Stryker

　　Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

　　Know someone at Stryker?

　　Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

　　Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

　　Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.