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　　Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　Position Summary

　　We are currently recruiting top talent for our storefront location in our Storefront located in St. Louis Park, MN. Aetna Medicare's Member Advocacy Center outreaches to our members to provide innovative, proactive and compassionate solutions that exceed our member's expectations. This position will also assist members via walk-ins and appointments in our St. Louis Park, MN office.

　　This position requires answering questions and resolving issues based on walk-in/appointment-based interactions and outbound phone calls to Medicare members. This position requires a high degree of empathy and patience. This position also requires performing a review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible and educating the member on their plan of benefits.

　　The service advocate will be using several computer-based programs to service the members needs and will need to be able to work in a metric-based production environment. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people.

　　A Medicare Member Advocate will:

　　• Educates plan benefits, answers questions, and resolves issues based on outreach campaign calls.

　　• Documents and tracks contacts with members.

　　• Educates members on our self-service options

　　• Follows campaign guidelines for exceptional service

　　• Exceeds member expectations

　　• Ensures that every caller is treated with respect, kindness and all questions are thoroughly answered

　　• Respond to inquiries from our Medicare Advantage members

　　• Conducts targeted outbound calls to diminish service disruption and educate members on new plans

　　• Takes ownership and follows through on commitments

　　• Create lasting relationships with our members

　　• Work in a team and production-based environment to create world class service

　　• Ability to navigate multiple systems

　　• Acts as an advocate for our members

　　We encourage bilingual applicants to apply.

　　Required Qualifications

　　• Ability to creatively solve members' problems and have desire to help and advocate for them

　　• Problem solving with demonstrated ownership qualities

　　• Demonstrated empathy, compassion and listening skills• Window based application knowledge

　　Preferred Qualifications

　　• Proven leadership skills

　　• Demonstrate ability to de-escalate situations

　　• Effective communication and documentation skills

　　• Ability to quickly learn new skills and apply them

　　• Demonstrated skills to multitask and problem solve.

　　• 3-5 year of relevant experience

　　EducationHigh School Diploma or GEDPay Range

　　The typical pay range for this role is:

　　$18.50 - $36.30

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

　　In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

　　For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.