Description

　　At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We are looking for a person who has a customer focused, hands-on approach and is comfortable communicating with all levels of management and employees to yield an excellent employee experience. The successful candidate will have excellent attention to detail with a data driven, analytical approach, strong communication skills and the ability to manage multiple, competing priorities simultaneously. This is an opportunity for a highly motivated, self-directed individual to gain valuable HR experience in a fast paced, globally scaling organization.

　　Key job responsibilities

　　The Process Lead acts as a subject matter expert for the countries supported such as Brazil and Puerto Rico. Owner of medium complexity activities in benefit adjudication, benefit enrollment/withdrawal, and payroll & vendor reporting. Seeks guidance from other teams and stakeholders to find the best possible solution when confronted with unclear processes and/or unexpected issues. Creates a seamless experience for employees by continuously improving the processes and/or systems.

　　Case management support (items raised by HRA II)

　　Escalation management

　　Process - vendor & payroll reporting (medium complexity)

　　Process - adjudication (medium to high complexity)

　　Process - manual enrollment/withdrawal (medium complexity)

　　Dive deep & troubleshoot unexpected issues

　　Process improvement enhancements

　　Identify & share issues on MyBenefits & vendor support

　　Perform audits and control points (medium complexity)

　　Communication support (base translation & non MyBenefits delivery)

　　Participation in projects (related to ES org and BOS processes)

　　Internal SOP & document maintenance.

　　Only candidates with fluent Portuguese and English will be accepted.

　　We are open to hiring candidates to work out of one of the following locations:

　　San Jose, CRI

　　Basic Qualifications

　　2+ years of human resources experience

　　1+ years of Microsoft Office products and applications experience

　　1+ years of customer service experience

　　Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience

　　Fluent in English, Spanish and Portuguese

　　Preferred Qualifications

　　4+ years of human resources functions experience

　　Knowledge of HRIS or Applicant Tracking Systems are preferred

　　Experience with Payroll Systems, HRIS

　　1+ years working with Brazilian employee population