DescriptionCORPS: EverettPOSITION: Shelter MonitorSTATUS: Non-exempt/ Full-timeCOMPENSATION: $ 19.50 hrGENERAL STATEMENT:The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people.SCOPE OF POSITION:The "Shelter Monitor/Attendant" is responsible for completing various assigned tasks, including scheduling client intakes via telephone referral, conducting client interviews, processing guest intake data, and conducting security rounds. The Shelter Monitor/Attendant works closely with participants of the Shelter Program. Whether providing basic needs and services or de-escalating negative client interactions, the position receives daily supervision from the Site or Program Manager.DUTIES & RESPONSIBILITIES:Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social serviceAssist residents in ensuring a safe environment, including compliance with rules andConduct periodic walking inspections of all facility areas to identify and initiate appropriate action (correction, reporting) of hazards, inappropriate behavior, needed repairs, or other notable conditions.Conduct nightly check-in procedures, room inspections, and room turnovers.Respond to emergencies that may arise, making independent decisions within policy guidelines asProvide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.Conduct client intakes and departure processes as required by department policy.Provide orientation, support, and supervision toAssist with the direction and training of new staff, volunteers, andWork cooperatively with other Salvation Army staff andRepresent Salvation Army programs to other community agencies and representatives in a respectful and positiveParticipate in staffMaintain case records and required forms and reports in prescribedComply with Salvation Army procedural requirements, including those outlined in the Policy & Procedure Manual and Employee Handbook.Prepare water, coffee, and snacks for guests whenGeneral cleaning (mopping, sweeping, wiping down) common areas as assigned.Work with Janitorial staff as assigned.Perform other duties asEDUCATION & EXPERIENCE:HS Diploma or GEDMinimum of 6 months experience in public contact/customer serviceExperience in social service shelter / residential preferredWA Driver's License preferredREQUIRED SKILLS & ABILITIES:An ability to engage with diverse populations in a respectful and culturally responsive manner.Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personalDetail-oriented - attention to detail requiredSelf-starterTeam playerVigorous use of the English language in verbal and written communicationExcellent interpersonal skillsEffective communication and telephone skillsAbility to work in a fast-paced environment and maintain poise under pressureCustomer service mindsetAbility and willingness to keep information confidentialAbility to pass a "Protecting the Mission" background check, as required by Salvation ArmyAbility to complete Salvation Army child safety/vulnerable adult ("Protecting the Mission") background/reference check procedureBasic mathematical skills (addition, subtraction, division, & multiplication)Willingness to abide by the Salvation Army's drug and alcoholSOFTWARE-RELATED SKILLS:Knowledge of Microsoft Word and Excel preferredKnowledge of Microsoft PowerPointFamiliarity with the use of email programs, such as Outloo