About the Role

　　Service Manager - Firewall Services, Novartis, Prague, Czech Republic

　　1! Big Engineering organization with great opportunities to work with new technologies on a fast paced environment. This role is to manage all global perimeter firewall and VPN solution management. (Checkpoint and Palo Alto firewalls)

　　Your key responsibilities:

　　Your responsibilities include, but are not limited to:

　　• To perform as a point of escalation and drive various implementation and Operations projects assisting on-ground team with the following solutions: Firewall Services (Checkpoint & Palo Alto), Remote Access Connectivity Services (VPN's) and SASE (Network Private Access (NPA) Services - Netskope).

　　• Initiate, lead and support projects and their delivery in accordance with project goals, time scales and costs in compliance with Novartis methodologies.

　　• Contribute to strategy for the area of customer facing Connectivity services and contribute to the business strategy for area and influence / persuade for its acceptance. Ensure the strategy is aligned with Global Infrastructure Services strategy and the global IT / business strategy.

　　• Ensures that all Perimeter security service continuity management plans, Risks and activities underpin and align with all business continuity management plans, risks and activities, and are capable of meeting the agreed and documented targets under any circumstances.

　　• Design/Review implementations or deployment of perimeter security solutions as per best practices.

　　• Ensure the continuous improvement, rationalization and management of existing systems and operations.

　　Diversity & Inclusion / EEO

　　We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

　　Role Requirements

　　What you'll bring to the role:

　　• 8+ years of good exposure on DMZ zones, Next generation firewalls services/blades (IPS/IDS, Antivirus, URL Filtering, Anti-bot etc) and Remote Access Services

　　• Good exposure on ITIL in practice - Service Operations, Incident, Change, Risk and Service Request management.

　　• Experience with process design and documentation (Standard Operating Procedures, Work Instructions, IQ/OQ etc.)

　　• Proven track record of vendor, support provider and stakeholder management

　　• Experience with monitoring and Management Tools (Splunk, Tufin, Netbrain etc). Proficient level of English

　　You'll receive:

　　Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program - choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/

　　Why consider Novartis?

　　736 million lives were touched by Novartis medicines in 2022, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives.

　　We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

　　We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

　　Imagine what you could do here at Novartis!

　　Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

　　Accessibility and accommodation:

　　Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

　　Division

　　Operations

　　Business Unit

　　DATA, DIGITAL & IT

　　Location

　　Czech Republic

　　Site

　　Prague

　　Company / Legal Entity

　　NOV CZE

　　Alternative Location 1

　　Spain

　　Functional Area

　　Technology Transformation

　　Job Type

　　Full Time

　　Employment Type

　　Regular

　　Shift Work

　　No