At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Team & Role

　　As a member of the Application Engineering Technical Program Management team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies to market. We are truly a team, supporting each other and celebrating our successes!

　　What you get to do in this role:

　　Work side-by side with business, product, and technology leaders on high-visibility, mission-critical, large and complex programs, and be the driving force to take them from original concept through final implementation

　　Help develop the overall prioritization, milestones, deliverables, and success criteria for your programs

　　Help manage risks and dependencies and escalate impediments to meet program objectives

　　Provide transparent and forthright communications with all areas affected by your programs including cross-functional stakeholders, business sponsors and vendors; simplify complex issues into a crisp, actionable executive-level status

　　Generate new data needs and requirements to provide actionable insights to senior leadership

　　Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with machine-like predictability

　　Plan and facilitate collaboration from executive-level meetings and large cross-functional events to the day-to-day activities as required

　　Provide a proactive, strategic perspective on improvements to the business, SDLC, or infrastructure processes

　　Create and maintain process documentation where needed to promote best practices and leverage lessons learned

　　Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership

　　Host regular release meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership

　　(optional) Deliver hands-on coaching of individual scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc.

　　Preferred Qualifications:

　　Ability to build strong, trusting relationships with leaders, stakeholders, product management, engineering teams, and cross-functional development groups

　　Excellent organizational skills to be able to coordinate complicated efforts and environments

　　High emotional intelligence to effectively manage a diverse team working in different environments.

　　Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation, consensus building, negotiation, and persuasion skills

　　Critical thinking skills needed to solve difficult and sometimes ambiguous problems

　　Strong working knowledge of Microsoft Office, Agile lifecycle management tools, online whiteboard and collaboration platforms, and similar applications

　　Basic Qualifications

　　10+ years of project/program management experience in mid/large size companies, ideally on a design team

　　BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.

　　PMI-ACP, Agile, or scaled agile certifications (SAFe SPC or RTE) and experience leading and coaching teams and release trains in scaled agile principles and practices

　　JV20

　　MR23

　　For positions in the Bay Area, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

　　Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.